Oracle EBS finance support consultant

PURVIEW; Bengaluru Urban; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A technology company in Bengaluru is seeking a Mid-Senior level professional for a contract role in customer support, specifically focusing on R12 ERP modules. Responsibilities include providing direct user support, troubleshooting issues, and developing documentation. The ideal candidate should have over 4 years of experience in ERP financial modules and strong SQL skills. Work hours are from 2:00 PM to 11:00 PM IST.

Qualifications

• 4+ years of experience in R12 ERP modules, especially in financial modules.
• Experience with Zuora RevPro is a plus.
• Strong understanding of R12 setups and configurations.

Responsibilities

• Provide direct support and troubleshoot issues for users.
• Serve as a point of escalation for support issues.
• Develop knowledge transfer and support documentation.

Skills

Customer service

Technical troubleshooting

Problem management

Documentation

Tools

SQL

PL/SQL

XML Publisher

Job description

CEI Certified, Talent Acquisition Professional / Executive Search

Responsibilities

• Provide direct support to all users for all issues experienced by users
• Troubleshoot and resolve issues related to system functionality and software systems.
• Build a level of confidence that encourages a culture of customer satisfaction
• Serves as point of escalation for support issues, which may include serving as the interface with Application software vendor
• Be part of the SLA breach and major incident review process
• For repeat incidents help guide the problem management process to determine what corrective actions can be taken
• Responsible for resolving technical incidents and troubleshooting with developers
• Resolve technical concerns in Application users
• Interact with leadership teams in communication of the service support activities like weekly service review calls for ticket backlog review, SLA breaches, ageing tickets, ITSM change board review of CRs and SRs.
• Develop knowledge transfer documentation and customer-facing support documentation
• Collaborate with peers externally to determine and facilitate best practices.
• Reviews and monitors system performance.
• Adheres to downtime procedures, departmental policies, procedures, and objectives.
• Strong sense of customer service.

Qualifications

• 4+ years of experience in R12 ERP modules with emphasis on financial modules like AR, AP, GL, PO & FA
• Experience in Zuora RevPro a plus
• Must have strong understanding of out of box R12 setups and configurations
• Hands-on experience with SQL, PL/SQL, XML Publisher
• Work Hrs: 2:00-pm to 11:00pm IST
• Senioriy level: Mid-Senior level

Job Details

• Employment type: Contract
• Job function: Information Technology
• Industries: Technology, Information and Media