Oracle Cloud Service/Logistics Specialist

Consultancy; Hyderabad; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a skilled Oracle Cloud Service Logistics expert to lead the implementation and optimization of logistics solutions. In this dynamic role, you will design and enhance service logistics processes, ensuring they align with business goals while delivering exceptional customer experiences. You will collaborate with various teams to analyze business requirements and provide functional expertise in troubleshooting complex issues. If you have a passion for continuous improvement and a strong background in Oracle Cloud solutions, this is an exciting opportunity to make a significant impact in the service logistics domain.

Qualifications

• 4+ years of hands-on experience with Oracle Cloud Service Logistics.
• Strong troubleshooting and analytical skills in service logistics.

Responsibilities

• Lead implementation and optimization of Oracle Cloud Service Logistics solutions.
• Analyze business requirements and ensure seamless integration with ERP.

Skills

Oracle Cloud Service Logistics

Project Management

Problem-Solving

Business Process Analysis

Communication Skills

Education

Oracle Cloud Certifications

Tools

Oracle Field Service

Oracle ERP

Job description

Key Responsibilities:

1. Oracle Cloud Implementation: Lead the implementation, configuration, and deployment of Oracle Cloud Service Logistics solutions, including modules related to service management, inventory, depot repairs, and logistics operations.
2. Solution Design & Optimization: Design and optimize service logistics processes to improve efficiency, accuracy, and customer experience, ensuring alignment with business goals.
3. Business Process Analysis: Analyze business requirements and processes, working closely with stakeholders to tailor Oracle Cloud solutions to meet customer needs.
4. Integration with ERP: Collaborate with IT and business teams to ensure seamless integration of Oracle Cloud Service Logistics modules with other Oracle ERP solutions.
5. Project Management: Manage the implementation and ongoing maintenance of Oracle Cloud Service Logistics solutions, ensuring timely delivery, scope adherence, and budget control.
6. Troubleshooting & Issue Resolution: Provide functional expertise in resolving complex customer issues related to service logistics, inventory, and operations.
7. Stakeholder Engagement: Work with finance, IT, and supply chain teams to ensure the service logistics solution aligns with broader organizational goals and processes.
8. Continuous Improvement: Drive continuous improvement initiatives to enhance service logistics processes and performance, leveraging the capabilities of Oracle Cloud.

Required Qualifications:

1. Experience: Minimum 4 years of hands-on experience in Oracle Cloud Service Logistics (or related Oracle Cloud solutions), with a strong focus on customer service management, service logistics, and related processes (e.g., depot repairs, field service management).
2. Technical Expertise: In-depth knowledge of Oracle Cloud service logistics modules, such as Oracle Field Service, Inventory, Depot Repair, and other related Oracle modules.
3. Process Knowledge: Strong understanding of service logistics business processes, including parts management, technician inventory, service requests, and billing.
4. Project Experience: Proven experience in managing or contributing to full lifecycle Oracle Cloud implementations or upgrades.
5. Problem-Solving: Strong troubleshooting and analytical skills, with the ability to resolve complex service logistics challenges.
6. Communication: Excellent interpersonal and communication skills, with the ability to work collaboratively across business and IT teams.
7. Certification: Oracle Cloud certifications (such as Oracle Service Logistics or Oracle Field Service) are a plus.

Preferred Qualifications:

1. Client-Facing: Prior experience in client-facing roles with responsibilities for requirements gathering, business analysis, and process design.
2. ERP Knowledge: Broader knowledge of Oracle ERP systems and integration with service logistics processes.
3. Industry Experience: Prior experience working in service industries (e.g., field services, maintenance, customer service) is highly desirable.