Optometrist-Tamil Nadu-Erode

Lenskart.com; Erode; On-site; INR 9,00,000 - 12,00,000; Full time

Job summary

A leading eyewear company in Erode is seeking an Optometrist/Sr. Optometrist with a Diploma in Optometry. The role involves performing eye check-ups, providing product recommendations, and achieving sales targets while delivering exceptional customer service. Strong communication and organizational skills are essential for success in this dynamic environment.

Qualifications

• Diploma in Optometry is required.
• Ability to build rapport and understand customer needs.
• Proactive task ownership and result orientation.

Responsibilities

• Drive customer satisfaction and NPS.
• Conduct eye check-ups and dispense prescription eyewear.
• Achieve sales targets and adhere to SOPs.

Skills

Customer satisfaction

Clear communication

Active listening

Sales skills

Education

Diploma in Optometry

Job description

Title – Optometrist/Sr. Optometrist

Reporting to – Store Manager

Skip Level – Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers. Backed by IDG Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.

About The Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

• Customer focus: Driving Net Promoter Score
• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Eye check-up & dispensing
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales Vs. Plan & SOP adherence
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority