Opportunity: Manager Engineering Services | Diagnostics | Belagavi

WOW Softech; Belagavi District; On-site; INR 1,700,000 - 2,300,000; Full time

Job summary

WOW Softech in Belagavi, Karnataka, seeks a Manager Engineering Services to lead the full service lifecycle for diagnostics platforms and consumable test kits, scaling Technical Services as the installed base grows while ensuring compliance with global medical-device standards.

The role requires 6+ years in technical service, hands-on instrument experience, and strong skills in ISO 13485, FDA QSR/21 CFR 820, and RCA/CAPA. Build a high-performing team and dashboards for field performance.

Qualifications

• 6+ years in technical service, field-service engineering or service operations in medical devices
• Experience leading a team or managing processes
• Hands-on with medical instrumentation or diagnostic equipment

Responsibilities

• Own service performance: instrument uptime, MTTR, first-time-fix rate, SLA adherence, and cost-to-serve
• Build SOPs, escalation matrices and CRM/ERP service workflows; set SLAs for escalations, spares and depot repairs
• Lead complaint handling per ISO 13485 / ISO 14971 and post-market surveillance; drive RCA and CAPA
• Create service KPI dashboards; translate field data into Design for Serviceability inputs for R&D
• Lead, train and certify a multi-tier Field Service / Application Engineers team

Skills

Leadership

Field service management

ISO compliance knowledge

Education

B.E./B.Tech in Biomedical or Electrical Engineering

Tools

Power BI

Tableau

Advanced Excel

Job description

We are hiring a Manager Engineering Services for a fast-growing, innovation-led diagnostics company that builds point-of-care platforms and consumable test kits. Your profile looks like a strong match, and we'd like to tell you more.

Location: Belagavi, Karnataka

About the Role

This is an end-to-end leadership role covering the full service lifecycle: installation, preventive maintenance, calibration, troubleshooting, complaint handling, and the feedback loop from the field to R&D. You'll design and scale the Technical Services function as the installed base grows, while keeping all service activity compliant with global medical-device standards.

Key Responsibilities

• Own service performance: instrument uptime, MTTR, first-time-fix rate, SLA adherence and cost-to-serve
• Build SOPs, escalation matrices and CRM/ERP service workflows, and set SLAs for escalations, spares and depot repairs
• Run complaint handling in line with ISO 13485 / ISO 14971 and post-market surveillance; lead RCA and CAPA
• Build service KPI dashboards and turn field data into Design for Serviceability and Design for Reliability inputs for R&D
• Lead, train and certify a multi-tier team of Field Service / Application Engineers and Technical Support Specialists
• Act as the senior escalation point for lab directors, hospital administrators and reference labs

What We're Looking For

• B.E./B.Tech in Biomedical or Electrical Engineering (Master's preferred)
• 6+ years in technical service, field-service engineering or service operations in medical devices, including 23 years leading a team or managing processes
• Hands-on experience with medical instrumentation, PCR / diagnostic equipment or point-of-care platforms
• Working knowledge of ISO 13485, FDA QSR / 21 CFR Part 820 and ISO 14971
• Strong RCA skills (8D, Fishbone, FMEA) and data tools (Power BI / Tableau / Advanced Excel)
• Preferred: experience building or scaling a service function across a distributed installed base