Operations Transformation Manager - Business Performance

amgen; Hyderabad; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Amgen India is seeking a Manager, Business Performance & Operations Transformation to lead transformation initiatives, enable change management, and drive CI 2.0 across Operations.

You will lead a 6–8 member team in India, partner with global stakeholders, and ensure timely delivery of measurable outcomes. This role requires strong leadership, data-driven decision making, and the ability to operate across functions in a fast-paced biotech environment.

Qualifications

• Bachelor’s degree plus 5+ years of relevant business/operations experience.
• Or a Master’s degree plus 3+ years of relevant experience.
• Preferred: 8–13 years total experience in operational strategy or management consulting.
• Experience with Lean, Six Sigma, or similar methodologies.
• Strong project management and organizational skills.
• Experience with global or distributed teams.
• Ability to leverage digital platforms, data, and analytics for insights.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Translate strategic priorities into structured workplans and track progress.
• Lead and develop a team supporting transformation and CI 2.0.
• Drive change management activities including stakeholder engagement.
• Promote CI 2.0 and AI-enabled process improvements.
• Support program governance with dashboards and risk tracking.
• Leverage data and analytics to monitor performance and enable decision-making.
• Collaborate with Ops and other functions to align priorities.
• Develop tools, templates, and frameworks for consistent execution.

Skills

Project management

Change management

Lean Six Sigma

Data analytics

Stakeholder engagement

Global teams

Communication

Leadership

Adaptability

Prioritization

Education

Bachelor's degree

Master's degree

Job description

Career Category

Operations

Job Description

Job Summary

Amgen is committed to driving operational excellence and continuous transformation to better serve patients worldwide. The Manager, Business Performance & Operations Transformation will support this mission by executing transformation initiatives, enabling change management activities, and driving continuous improvement across Operations.

This role will lead a team based in India (approximately 6-8 team members) responsible for supporting transformation programs, change management efforts, and Continuous Improvement 2.0 (CI 2.0) mindset (CI + AI). The Manager will partner with global stakeholders to ensure effective execution, consistency of approach, and delivery of measurable business outcomes.

Key Responsibilities

• Execute Transformation Initiatives: Support the delivery of transformation programs by translating strategic priorities into structured workplans, tracking progress, and ensuring timely execution.
• Team Leadership & Delivery Management: Lead and develop a team responsible for supporting transformation, change management, and continuous improvement 2.0; ensure high-quality, consistent deliverables and effective workload management.
• Change Management Support: Drive change management activities including stakeholder engagement, communications, training coordination, and adoption tracking to enable successful program outcomes.
• Continuous Improvement 2.0 (CI 2.0): Promote a culture of continuous improvement and AI by identifying opportunities, supporting process enhancements, and leveraging standard methodologies and tools.
• Program Support & Governance: Support program governance through status tracking, reporting, risk identification, and issue resolution; maintain dashboards and reporting to provide visibility into progress and impact.
• Data & Reporting Enablement: Leverage data, analytics, and reporting tools to monitor performance, generate insights, and support decision-making.
• Cross-Functional Collaboration: Partner with stakeholders across Operations and other functions to align on priorities, gather requirements, and ensure effective delivery of transformation initiatives.
• Capability & Process Support: Contribute to the development and maintenance of tools, templates, and frameworks that enable consistent execution of transformation and improvement efforts.

Basic Qualifications

• Bachelor’s degree and 5+ years of relevant business/operations experience
• OR Master’s degree and 3+ years of relevant experience

Preferred Qualifications

• Background in operational strategy, performance management, or management consulting 8-13 years of experience over all.
• Experience supporting transformation, operations improvement, or change management initiatives
• Experience with continuous improvement methodologies (Lean, Six Sigma, or similar)
• Strong project management and organizational skills
• Experience working with global or distributed teams
• Experience in leveraging digital platforms, data, and analytics to generate actionable insights
• Strong communication, stakeholder engagement skills, problem-solving, and change management skills

Competencies

• Execution-focused and results-oriented
• Strong organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative and team-oriented mindset
• Adaptability and willingness to learn
• Effective people leadership and team development

Additional Information

• Location: Amgen India
• Travel requirements: Less than 20%

What We Offer

• An opportunity to shape the future of Amgen Operations through enterprise transformation and digital innovation.
• A collaborative, inclusive, and forward-thinking environment that values creativity, agility, and continuous learning.
• Professional growth and leadership development opportunities within a global biotechnology leader committed to serving patients.