Operations Team Leader

FedEx; Karnataka; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

FedEx is seeking a senior operations leader in Karnataka to supervise day-to-day logistics activities across air, road, and hub functions. You will coordinate cross-border and in-country transport scheduling, ensuring timely, accurate movements of goods and adherence to regulatory standards.

You will lead teams, manage planning and audits, and collaborate with customer service to enhance the overall customer experience. The role demands strong communication, analysis, and problem-solving skills.

Qualifications

• Excellent verbal and written communication skills are essential.
• Demonstrated analytical and numerical abilities for logistics planning.
• Strong presentation and interpersonal skills for cross-functional work.
• Proven judgement and decision-making capabilities in operations.
• Ability to lead teams, plan activities, and organize resources efficiently.

Responsibilities

• Lead and supervise day-to-day logistics operations across air, road, and hub functions.
• Coordinate cross-border and in-country transport scheduling with timely movements.
• Oversee hub, dispatch, and feeder operations to maintain service quality.
• Manage planning, audits, and compliance with internal standards.
• Supervise facilities and administrative support to ensure infrastructure readiness.
• Drive service assurance and network control initiatives.
• Collaborate with customer service to resolve issues and improve experience.
• Monitor vendor relationships and contract sourcing for performance.
• Utilize KPIs and reporting tools to identify trends and drive improvements.
• Provide leadership across multiple locations with resource allocation.

Skills

Verbal Communication

Written Communication

Analytical Skills

Numerical Skills

Presentation Skills

Interpersonal Skills

Judgement & Decision-Making

Team Building

Problem Solving

Planning & Organizing

Attention to Detail

Job description

Ramp/ Air Operations (P&P and Audits); Ramp & Gateway Operations; Air Feeder Linehaul; Air Network Support; Linehaul (Cross-Border, In-Country); Hub Operations; Operations Support; Air Operations; Hub & Gateway Operations; Ramp Operations; Cross Border Linehaul; CDG2020; On Road; Handling; Property & Facilities; Dispatch; On road (Ground Ops); Handling (Ground Ops); Customer Service; Service Assurance; Admin & Support; Contract Management Trucking; Dangerous Goods; Transport Scheduling; Hub Control; Commercial Airline Lift; Network Control; ULD Planning & Management; Air Safety & Business Operations; Flight Operations; Pick Up & Delivery; Quality Management; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic & International); Customer Services/ Support Group; Contract Management/ Sourcing; Ground Linehaul/ Road Linehaul; Insurance & Claims Management (Brazil); Aircraft Handling; Weight & Balance; Commercial Airline Management, Spot Management, Lift; Hub & Gateway Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Clearance Regulatory; Export Controls; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Linehaul & PUD Risk Management (Brazil)

What you will do

• Supports the manager by taking supervisory responsibility for day-to-day coordination of team activities, ensuring that processes and procedures are completed promptly and consistently, and that team efforts align with company goals and regulatory requirements.
• Lead and coordinate daily operations across air, road, and ground linehaul functions, including cross-border and in-country transport scheduling, ensuring timely and efficient movement of goods.
• Oversee hub operations, dispatch (including heavy weight), feeder operations, and manifesting processes to maintain service quality and operational accuracy.
• Manage air operations planning, performance, and audits, ensuring compliance with internal standards and regulatory requirements.
• Supervise property, facilities, and administrative support functions to ensure smooth infrastructure and resource availability.
• Drive service assurance and network control initiatives to uphold high standards of customer satisfaction and operational reliability.
• Collaborate with customer service and support groups to resolve issues promptly and enhance the overall customer experience.
• Monitor and manage contract sourcing, vendor relationships, and GSP (Global Service Provider) performance for both domestic and international operations.
• Utilize reporting and analysis tools to track KPIs, identify trends, and implement quality and process improvement initiatives.
• Apply strong leadership, planning, and decision-making skills to manage teams, allocate resources, and meet departmental goals across multiple locations or regions.

You will be a great fit if you

• Have relevant experience in the logistics industry with an overall experience of 10 to 12 years.
• Experience in People Management atleast for 2 to 3 years.
• Excellent verbal and written communication.
• Good in Analytical Skills & Numerical Skills
• Presentation Skills & Interpersonal Skills
• Judgement & Decision-Making Skills
• Team building skills
• Problem Solving skills
• Planning & Organizing Skills
• Accuracy & Attention to Detail

Leadership Skills;Team Working Skills;Problem Solving Skills;Planning & Organizing Skills;Accuracy & Attention to Detail

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return the profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.