Operations Team Leader

FedEx Express México; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

in Bengaluru seeks an Operations Team Leader to supervise day-to-day cross-functional operations across air, road and ground lines, ensuring timely, compliant delivery and efficient hub and dispatch activities. You will lead teams, coordinate schedules, manage vendor relationships, monitor KPIs, and drive process improvements to enhance service quality and customer satisfaction, while aligning with regulatory requirements

Qualifications

• Experience in logistics/transportation industry with 10–12 years overall.
• People management experience for 2–3 years.
• Excellent verbal and written communication.
• Strong analytical and numerical skills with presentation and interpersonal abilities.
• Good judgement, decision-making and leadership capabilities.

Responsibilities

• Supervise day-to-day coordination of team activities.
• Lead and coordinate operations across air, road and ground linehaul functions.
• Oversee hub operations, dispatch, feeder operations and manifesting to ensure quality and accuracy.
• Manage air operations planning, performance and audits for compliance.
• Drive service assurance and coordinate with customer service to improve the customer experience.

Skills

People management

Analytical skills

Communication

Leadership

Team building

Planning & organizing

Problem solving

Attention to detail

Numerical skills

Interpersonal skills

Decision making

Job description

What can you expect as a FedEx team member?

Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package:

We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company:INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. City: Bangalore Scheduled Weekly Hours:48 Worker Type:Regular Posting Start Date13-Oct-2026 Posting Close Date: 15-Oct-2026 Job Family: FXE-MEISA

Operations Team Leader Position Summary

What you will do Supports the manager by taking supervisory responsibility for day-to-day coordination of team activities, ensuring that processes and procedures are completed promptly and consistently, and that team efforts align with company goals and regulatory requirements. Lead and coordinate daily operations across air, road, and ground linehaul functions, including cross-border and in-country transport scheduling, ensuring timely and efficient movement of goods. Oversee hub operations, dispatch (including heavy weight), feeder operations, and manifesting processes to maintain service quality and operational accuracy. Manage air operations planning, performance, and audits, ensuring compliance with internal standards and regulatory requirements. Supervise property, facilities, and administrative support functions to ensure smooth infrastructure and resource availability. Drive service assurance and network control initiatives to uphold high standards of customer satisfaction and operational reliability. Collaborate with customer service and support groups to resolve issues promptly and enhance the overall customer experience. Monitor and manage contract sourcing, vendor relationships, and GSP (Global Service Provider) performance for both domestic and international operations. Utilize reporting and analysis tools to track KPIs, identify trends, and implement quality and process improvement initiatives. Apply strong leadership, planning, and decision-making skills to manage teams, allocate resources, and meet departmental goals across multiple locations or regions.

You will be a great fit if you

• Have relevant experience in the logistics industry with an overall experience of 10 to 12 years.
• Experience in People Management atleast for 2 to 3 years.
• Excellent verbal and written communication.
• Good in Analytical Skills & Numerical Skills Presentation Skills & Interpersonal Skills.
• Judgement & Decision-Making Skills.
• Team building skills.
• Problem Solving skills.
• Planning & Organizing Skills.
• Accuracy & Attention to Detail.
• Leadership Skills.
• Team Working Skills.
• Problem Solving Skills.
• Planning & Organizing Skills.
• Accuracy & Attention to Detail.

FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air and ground network to speed delivery of time-sensitive shipments. To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com. FedEx offers a wide range of opportunities in our offices around the world. Search here for jobs in any of our Middle East, Indian Subcontinent and Africa markets.