Operations Team Lead

Em Sol Co In; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Em Sol Co In in Mumbai seeks a call center supervisor to lead a team of associates, ensuring smooth day-to-day operations, supervising work and attendance. You will identify performance gaps and implement corrective actions to maintain service levels.

The role requires hands-on leadership, sales operations experience, and the ability to address attrition, shrinkage, and absenteeism while maintaining quality service.

Qualifications

• Sales operations experience is a must.
• TL/AM on papers for 1+ yrs.
• Experience with attrition, shrinkage, absenteeism.

Responsibilities

• Supervise a group of call center associates including work and attendance monitoring.
• Identify performance issues, develop action plans for improvement and implement corrective action.

Skills

Sales operations

Call center supervision

Leadership

Attendance management

Job description

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring Identify performance related issues, develop an action plan for improvement and implement corrective action

Required Candidate profile

• Sales Operations Exp is a must
• Should be a TL/AM on papers for 1+yrs
• Good with Attrition, Shrinkage, Abesenteeism
• Domain: Hospital, Hospitality, insurance

Suvidha [e-mail] 9911254430