Operations Support Manager

Citi; Chennai; Presencial; INR 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

Citigroup Inc. is seeking an Ops Sup Manager in Chennai to lead the Operations Support team directing multiple sub-teams to ensure seamless delivery of services in line with Citi’s infrastructure and processes.

Responsibilities include delegating tasks, conducting performance evaluations, hiring and disciplinary actions, staffing planning, budgeting, and process improvement while maintaining regulatory compliance.

Formación

• 5-8 years of experience managing a team.
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution.
• Licensing/Registration: Series 7, Series 9, Series 10, and Series 63.
• Ability to work unsupervised and adjust priorities quickly.
• Ability to work under pressure and manage deadlines.
• Self-motivated and detail oriented.
• Proven organization and time management skills.
• Strong problem-solving and decision-making skills.
• Clear and concise written and verbal communication skills.

Responsabilidades

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams.
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations and staffing needs.
• Monitor team results, ensuring quality and efficiency; contribute to resource planning and budget management.
• Develop new techniques, models, and plans within area of expertise.
• Facilitate alignment of Operations Support infrastructure through technologies and processes.
• Ensure compliance with regulations for retail accounts and implement control measures.
• Provide evaluative judgement based on analysis and policy knowledge in complex situations.
• Operate with limited supervision and exercise autonomy.
• Act as SME to senior stakeholders and team members.
• Manage teams and assess risk in business decisions with ethical conduct.

Conocimientos

Team management

Performance evaluations

Budget management

Regulatory awareness

Stakeholder communication

Disciplinary actions

Risk awareness

Decision making

Educación

Bachelor’s degree

Herramientas

MS Excel

Descripción del empleo

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience managing a team
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution
• Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills:

Please see the requirements listed above.

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