Operations Strategy Manager

PriceWaterhouseCoopers Pvt Ltd ( PWC ); Gurugram District; On-site; INR 4,000,000 - 5,500,000; Full time

Job summary

PriceWaterhouseCoopers Pvt Ltd (PwC) in India seeks an experienced professional to lead COO Office projects and drive strategic initiatives that optimise operations and enable business growth. You will analyse data, coordinate cross-functional teams, and track delivery for global priorities while guiding transformation programs.

The role requires 8–10 years of experience, MBA preferred, and strong stakeholder management, communication, and problem-solving skills to influence change and deliver

Qualifications

• 8–10 years of experience in strategy/operations roles.
• MBA preferred with strong analytical capabilities.
• Ability to lead cross-functional initiatives.
• Experience with COO office or transformation programs.
• Excellent communication and stakeholder management.

Responsibilities

• Lead key COO Office projects – Define, plan, track and manage priority initiatives end to end, including cross-functional and cross-SBU coordination.
• Strategic support – Drive strategic initiatives, policy changes, socialization of transformation projects and tracking of global priorities.
• Transformation governance – Prepare steering committee materials and surface insights, risks and mitigants.
• Performance and financial management – Define KPIs and support budgeting for transformation initiatives.
• GenAI and digital enablement – Identify automation opportunities and assess GenAI capabilities.
• Executive governance – Manage IOLT agendas and drive coordination and follow-through.
• Stakeholder management – Engage with functional and business leaders across priorities.
• Risk and escalation management – Track risks, coordinate escalation and maintain contingency plans.
• Data analysis, MIS and communications – Analyse data, maintain dashboards and prepare communications from the COO’s desk.

Skills

Problem solving

Analytical thinking

Project management

Change management

Stakeholder management

Communication skills

Multitasking

Education

MBA

Job description

Job Description & Summary

At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop recommendations to help clients achieve their goals. These individuals work closely with clients to identify opportunities for growth, optimise operations, and enhance overall business performance. In operations strategy at PwC, you will specialise in developing and implementing strategic plans to optimise operational efficiency and drive business growth. You will analyse data, identify opportunities for improvement, and collaborate with cross-functional teams to enhance processes and achieve organisational objectives.

Why PwC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other.

Learn more about us

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

Lead key COO Office projects – Define, plan, track and manage priority initiatives end to end, including cross-functional and cross-SBU coordination. Strategic support – Support the COO in driving strategic initiatives, including policy changes and the introduction of new policies, socialization of key transformation projects, and track developments and periodic delivery for global priorities like Tone at the Top, Network Standards, Network costs, etc. Transformation governance – Prepare steering committee materials, surface key insights, challenges and risks, identify mitigants, drive decisions and keep stakeholders updated. Performance and financial management – Define and track KPIs for project and operational success, and support financial planning and budgeting for transformation initiatives. GenAI and digital enablement – Identify automation and insight-generation opportunities, guide responsible adoption aligned with data governance requirements, and assess emerging GenAI capabilities for transformation initiatives. Business-as-usual responsibilities Executive governance – Manage IOLT agendas, and drive coordination, preparation, actions and follow-through. Stakeholder management – Maintain effective engagement with functional leaders, business leaders and core teams across ongoing priorities. Risk and escalation management – Track risks and issues, coordinate timely escalation and resolution, maintain contingency plans and initiate corrective action when required. Data analysis, MIS and communications – Analyse financial and operational information, maintain dashboards and reporting, and prepare emails, presentations and reports from the COO’s desk. Ongoing coordination – Manage recurring cross-functional discussions, clarify ownership and ensure timely participation and completion of actions.

Mandatory skill sets

Possess a firm-wide understanding of processes, people, and systems. Experience to work both independently and promote teamwork and collaboration. Analytical skills: Strong problem-solving & analytical skills. Project Management: Strong project management & execution skills. Ability to multitask and lead various process streams on different projects parallelly. Organized, efficient & proactive with the ability to deliver in a timely manner. Relationship Management: Strong people management skills & excellent interpersonal skills to deal with various internal & external stakeholders. Communication skills: Excellent influencing & communication skills (both verbal & written) Ability to manage and drive change.

Preferred skill sets

Possess a firm-wide understanding of processes, people, and systems. Experience to work both independently and promote teamwork and collaboration. Analytical skills: Strong problem-solving & analytical skills. Project Management: Strong project management & execution skills. Ability to multitask and lead various process streams on different projects parallelly. Organized, efficient & proactive with the ability to deliver in a timely manner. Relationship Management: Strong people management skills & excellent interpersonal skills to deal with various internal & external stakeholders. Communication skills: Excellent influencing & communication skills (both verbal & written) Ability to manage and drive change.

Years of experience required

8-10 years

Education qualification

MBA preferred

Degrees/Field of Study required

Degrees/Field of Study required:

Degrees/Field of Study preferred

Degrees/Field of Study preferred:

Certifications

Certifications (if blank, certifications not specified)

Required Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Data Analytics, Change Management, Coaching and Feedback, Communication, Consumer Markets, Cost Management, Creativity, Customer Relations, Customer Service Excellence, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Global Supply Chain, Inclusion, Intellectual Curiosity, Lean Product Development, Learning Agility, Manufacturing Strategy {+ 17 more}

Desired Languages

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

October 26, 2026

Experience Level

Mid Level