Operations Specialist

M3 Eu; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

M3 Eu in Bengaluru is seeking an Operations Specialist to manage recruitment for multiple studies and assist US Project Managers to ensure client specs are met. You will coordinate fieldwork, sampling, translations, and partner communications to deliver projects on time and accurately.

You will oversee up to 30 live projects, build sampling plans, and drive process improvements using M3 tools, while maintaining high attention to detail and cross-department collaboration.

Qualifications

• Bachelor's degree in sales, marketing or related field.
• Experience managing multiple projects simultaneously.
• Proficient in Excel and MS Office.
• Able to work in a team and adapt to changing tasks.
• Self-motivated, analytical and strategic thinker.
• Ensure accuracy and attention to detail.
• Strong organizational skills with multi-project handling.
• Experience with complex market research projects including sampling.
• Excellent written and verbal communication; English grammar.
• Experience with email marketing automation.

Responsibilities

• Oversee recruitment lifecycle and assist with technical project execution.
• Assist with programming, link testing, translations and fieldwork setup.
• Manage up to 30 live projects and coordinate with PMs.
• Build a sampling plan and optimize recruitment options.
• Review projects, flag challenges and provide updates to PMs.
• Ensure timelines meet client specs and deliverables.
• Leverage M3 tools to support project deliverability with accuracy.
• Collaborate across departments and coordinate partner communications.
• Oversee translation checks and data export setup.
• Attend client calls and support alignment; troubleshoot links.

Skills

Project management

Communication

Teamwork

Analytical thinking

Attention to detail

Excel

Microsoft Office

English proficiency

Sampling knowledge

Market research experience

Education

Bachelor's degree in sales/marketing

Tools

Excel

Microsoft Office

Job description

Job Description

The Operations Specialist is responsible for all aspects of recruitment for quantitative and qualitative projects assisting the US Project Managers in making sure studies are delivered in accordance with the specs given by the client. The Operations Specialist liaises with other team members to deliver the project, being fully responsible for the sampling aspect of the allocated projects.

Essential Duties and Responsibilities

• Assists and manages technical execution of a project s life cycle.


• Assists with programming, link testing, translations, fieldwork setup, and partner coordination.


• Manage up to 30 live projects to maintain the knowledge and experience of market research recruitment.


• Excellent understanding of project recruitment methodology for studies; coordinate with project fieldwork coordinators & project managers to best utilize available options for maximum results.


• Build a sampling plan for the projects allocated.


• Review projects on a regular basis and inform project managers when challenges arise.


• Provide recruitment updates to the project management team upon request.


• Ensure projects are completed in line with timelines stipulated by the client.


• Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability.


• Ensure 100% accuracy and display excellent attention to detail.


• Build working relationships across departments to ensure insight is well communicated and understood.


• Organized, as you will have to work on a variety of projects to generate effective results.


• Keep M3 outsourced project recruitment rate and costs under the given KPIs.


• Client satisfaction score above target.


• Attend the internal kickoff (IKO) and prepare the client kickoff (CKO) deck.


• Manage partner coordination, including external liaison (EL) communications and ongoing updates.


• Oversee the translation process and conduct thorough link checks.


• Submit surveys to the programming team.


• Attend all client calls to ensure alignment and provide support.


• Assist with troubleshooting any link-related issues.


• Set up automated data exports as required.


• Provide client contact information to the Quick Charts team for set up.


• Submit partner request forms as needed.


• Manage internal recruitment efforts in collaboration with the custom recruitment (CR) team.


• Coordinate and schedule pre-tests.


• Partner with the fieldwork team to address any questions or issues.


• Reconcile counts for invoicing purposes and ensure alignment with partners. Qualifications

Qualifications

• Bachelor s degree in sales, marketing, or equivalent number of years experience


• Experience of assisting or managing several projects at the same time


• Proficient at Excel and strong Microsoft Office skills


• Be able to work as part of a team and show flexibility in the tasks they are asked to perform


• Independently motivated and inspired by working in a dynamic environment


• Comfortable with change, able to derive opportunity from uncertainty and be an analytical and strategic thinker


• Ensure 100% accuracy and display excellent attention to detail


• Organizational skills as the role involves working on a variety of projects to generate effective results


• Candidate will preferably have experience with complex market research projects which could include intricate sampling


• Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules


• Experience with email marketing automation and knowledge of email marketing best practices

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.