Operations Senior Expert, VP

Deutsche Bank AG; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Benefits offered by this job

Leave policy

Parental leave (gender neutral)

Childcare assistance

Certifications sponsorship

Insurance

Job summary

Deutsche Bank AG is seeking an Operations Senior Expert, VP in Bengaluru to lead day-to-day onboarding activities, ensure data accuracy, and meet SLAs. The role includes supervising a team of at least 15, handling complex data changes, and interfacing with KYC/AML and audit teams.

Applicants should have 10+ years in client onboarding/static data amendments within private banking, and be capable of shift rotations. Strong communication and leadership are essential.

Qualifications

• Review client onboarding documentation per regulatory and internal policies.
• Ensure accuracy of data entered into the Private Banking system and in Account Opening Documents.
• Manage static data amendments and data cleansing tasks.
• Lead and mentor a team, handling shifts and peak workloads.

Responsibilities

• Review client account opening docs per regulatory and internal policies.
• Ensure accuracy of data in Private Banking systems and account opening documents.
• Perform static amendments in core banking systems (simple to complex).
• Input and authorize records for changes (address, signature, passport, etc.).
• Conduct client due diligence searches and update client records.
• Liaise with KYC/AML for queries related to due diligence.
• Support data migration projects and process improvements.
• Interact with onshore teams, FO, auditors and stakeholders.

Skills

Onboarding experience

Team management

German language B1/B2

Data accuracy

Regulatory knowledge

Job description

Job Description: Job Title: Operations Senior Expert, VP Location: Bangalore, India Role Description The Team Leader will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in their absence and share best practices with the team.

What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Review client account opening documentation as per regulatory and internal policies.
• To ensure accuracy of data entered into the Private Banking system as well as the information in the Account Opening Documents.
• Perform simple / complex static amendments in core banking systems.
• Perform data input and authorize the records in core banking systems for simple changes from, Signature, address and contact number change, passport update, hold mail update, on-line banking to complex changes i.e., Update investment risk rating, structure changes and all other changes in the client account after account opening.
• Conduct client due diligence searches on the clients via external and internal internet searches.
• Perform signature verification and update client records in core banking systems.
• Liaise with KYC / AML team for any queries related to CDD searches and due diligence.
• Handle data cleansing projects by reviewing various client documents and the data in the core banking systems.
• Support project team on all data migration projects.
• Bringing controls and efficiencies in existing process.
• Face off to onshore, FO, auditors and various stakeholders in all process related queries.

Your skills and experience

• German Language B1/B2 level is must for this role.
• Good communication and strong people management skills
• Minimum 10+ years of experience in client on-boarding / Static data amendments in any Private Banking and should have managed a team size of at least 15 people.
• Hands on experience in reviewing client on-boarding documentation.
• Willing to work in Multiple/ rotational Shifts.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security. More information at: Deutsche Bank Careers (db.com)