Operations Representative - Onboarding & Compliance

Deliveroo; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Deliveroo is seeking an experienced operations professional to join the Rider Onboarding & Compliance team in Hyderabad. You will verify identity and right-to-work documents for onboarding and ongoing rider compliance across UK and European markets, while managing high-volume queues and ensuring data integrity.

The role requires meticulous attention to detail, strong English communication, and familiarity with back-office tools like Salesforce, Google Sheets, and Excel.

Qualifications

• Meticulous attention to detail for high-volume review tasks.
• Ability to manage multiple queues independently and hit targets.
• Strong judgment to evaluate evidence per policy guidance; escalate ambiguous cases.

Responsibilities

• Execute identity and right-to-work verifications across onboarding and rider compliance for UK/Europe markets.
• Manage daily/weekly compliance queues to maintain high throughput and quality.
• Identify suspicious patterns, missing data, and fraud indicators with proper escalation.
• Maintain auditable case records and load riders into scheduled compliance sweeps.
• Flag bottlenecks or tooling issues to improve processes with concrete recommendations.

Skills

Detail orientation

Queue management

Judgment & policy

English communication

KYC/AML docs

Tools

Salesforce

Google Sheets

Excel

Job description

Location: Hyderabad, India

Working pattern: Day shifts with flexibility for UK/European time zones and weekends/public holidays

Start Date: 19th October 2026

Languages: English required (additional European languages like French, Dutch, Italian, or Spanish are a plus)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.

We are looking for an experienced and motivated operations professional to join our new Rider Onboarding Operations team in Hyderabad. This is a bustling and vibrant team that plays a central role in helping applicants become riders — ensuring we maintain enough riders in the fleet to meet customer demand and supporting applicants who encounter issues during their application journey.

What You’ll Be Doing

You’ll be joining the Rider Onboarding & Compliance team, working at the forefront of complex and high-impact cases.

Here’s what your day-to-day might look like:

• Execute identity and right-to-work document verifications across applicant onboarding and active rider compliance lifecycles for UK and European markets.

• Manage assigned daily and weekly compliance queues to deliver high-volume throughput while upholding rigorous quality framework standards.

• Identify and escape suspicious patterns, missing data, and fraud indicators promptly through appropriate escalation channels.

• Maintain complete, auditable case records and load riders into scheduled compliance sweeps to ensure continuous platform integrity.

• Flag operational bottlenecks, unclear policy guidance, and tooling bugs to your Team Lead with actionable recommendations for process improvement.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Exceptional detail orientation and accuracy when executing repetitive, high-volume review tasks against predefined policy standards.

• Proven ability to manage work queues independently, balance competing priorities, and consistently hit productivity and quality targets.

• Sound judgmental reasoning to evaluate complex evidence against policy guidance, escalating ambiguous cases rather than improvising.

• Excellent written and spoken English communication skills, with a track record of handling sensitive personal data with utmost discretion and integrity.

• Practical familiarity with document verification, KYC/AML, back-office operations, or case management tools (e.g., Salesforce, Google Sheets, or Excel).

Why Join Us?

At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact.

Make a visible impact every day

Your work directly improves outcomes for customers, riders and restaurant partners.

Grow through ownership

Take responsibility for complex cases and help shape improvements to how we operate.

Develop deep operational expertise

Work across teams and markets to build strong regulatory and service knowledge.

Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair interview process that lets your skills shine. Learn more about how we hire here

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!