Operations Manager (Print Fulfillment)

SB eCommerce Solutions Pvt Ltd; Faridabad District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

SB eCommerce Solutions Pvt Ltd is seeking an Operations Manager for print fulfilment in Faridabad. The role focuses on daily throughput, on-time dispatch, and leading a shift team across printing, finishing, packing and dispatch.

You will implement sequencing, track throughput metrics, and enforce changeover discipline. Fluency in Hindi and working English are required, with digital printing or e-commerce fulfilment exposure preferred.

Qualifications

• 5+ years running a production or fulfilment floor with throughput accountability.
• High-mix, short-run experience.
• Demonstrated team leadership on a shop floor — 10+ people across shifts.
• Comfort with SLA pressure and the judgement to decide what ships first when not everything can.
• The instinct to root-cause rather than rework.
• Fluent Hindi; working English.
• Digital printing, personalisation or e-commerce fulfilment exposure strongly preferred.

Responsibilities

• Daily throughput across printing, finishing, packing and dispatch.
• On-time dispatch against customer SLAs.
• A shift team of operators, finishers and packers — training, coverage, performance.
• Escalation when machines stop or material runs short, and the discipline to prevent the repeat.
• Scheduling and sequencing logic that keeps work moving through printing, finishing, packing and dispatch.
• Measurement that tells the truth — throughput, first-pass yield, changeover time, where the day actually goes.
• Changeover discipline to minimize hours lost on high-mix runs.
• Quality control points placed where defects are catchable.

Skills

Operations management

Leadership

Throughput accountability

SLA management

Problem solving

Fluent Hindi

Working English

Job description

OPERATIONS MANAGER — PRINT FULFILMENT (3 POSITIONS)

Faridabad, Delhi NCR | On-site | 5–10 years

Print-on-demand means every order is a different job. No batch runs, no settling into a rhythm — a continuous stream of unique work that still has to hit dispatch cut-offs.

That's a harder operations problem than volume manufacturing. And we're not handing you a floor that already solves it.

What you'd build

• Scheduling and sequencing logic that keeps work moving through printing, finishing, packing and dispatch
• Measurement that tells the truth — throughput, first-pass yield, changeover time, where the day actually goes
• Changeover discipline, which is where high-mix operations quietly lose hours nobody counts
• Quality control points placed where defects are catchable, not where they're discovered
• SOPs and training that make the floor run the same way on every shift, including yours off

You'd own

• Daily throughput across printing, finishing, packing and dispatch
• On-time dispatch against customer SLAs. This is the number
• A shift team of operators, finishers and packers — training, coverage, performance
• Escalation when machines stop or material runs short, and the discipline to prevent the repeat

You need

• 5+ years running a production or fulfilment floor with real throughput accountability
• High-mix, short-run experience. If your background is long production runs, this will feel unfamiliar
• Demonstrated team leadership on a shop floor — 10+ people, across shifts
• Comfort with SLA pressure and the judgement to decide what ships first when not everything can
• The instinct to root-cause rather than rework
• Fluent Hindi; working English
• Digital printing, personalisation or e-commerce fulfilment exposure strongly preferred

Three openings, across shifts and operational areas.

About SB eCommerce

Mass customisation sounds like a software problem. It isn't. It's a tooling problem, a printing problem and a logistics problem happening at the same time — which is why we own all of it.

We design the products, cut the tooling, mould the parts, print them, pack them and ship them. We write the software that runs it too. Tooling for 150+ device models so far, plus fulfilment operations for B2B clients and large corporates.

300+ people globally. Dallas, Shenzhen, Faridabad. Germany, Australia and the UK next.

We're hiring people who build. Every role below involves walking into something unfinished, working out what's actually wrong, and constructing the system that fixes it. If you want a mature function with settled processes, these aren't those jobs.