Operations Manager III, Last Mile Analytics and Quality

Amazon Jobs; Hyderabad; On-site; INR 10,00,000 - 15,00,000; Full time

Job summary

A leading global e-commerce firm is seeking an Operations Manager in Hyderabad to lead efforts in improving geo-spatial data quality. The ideal candidate will have over 3 years of management experience, focusing on operational excellence and customer impact. Responsibilities include setting performance goals, establishing process metrics, and collaborating with teams. A Bachelor's degree is required, along with a knowledge of Lean and Six Sigma methodologies.

Qualifications

• 3+ years of employee and performance management experience.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Knowledge of Six Sigma, LEAN, DMAIC, Kaizen or statistical process control projects is a bonus.

Responsibilities

• Devise operational and business goals focused on end-customer impact.
• Establish measurement and process excellence indicators.
• Manage metric performance tactically and strategically.
• Proactively identify tool and system requirements.
• Work with inter-functional teams to streamline processes.

Skills

Organizational skills

Detail-oriented

Communication

Process improvement

Problem-solving

Education

Bachelor's degree or equivalent

Job description

Overview

Are you interested in being part of a brand new Amazon initiative to redefine the way geo-spatial data is visualized and built to delight our customers and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team which will work to establish new approaches to seamlessly curate and enhance data from Amazon’s global last mile delivery network to improve our geo-spatial data quality. We are seeking a passionate, experienced operations manager to lead our geo-spatial data quality improvement efforts in Hyderabad, India. (S)he will be primarily responsible for the following responsibilities.

Responsibilities

• Devise operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and speed to market.
• Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance tactically and strategically.
• Set appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.
• Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Manages complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.
• Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.
• Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams.

Qualifications

• The ideal candidate will be organized, detail-oriented, and clearly communicate progress. (S)he contributes to data quality improvement projects by proposing enhancements to tools and working on continuous improvement of business process that address key team pain-points to set them up for success. The person is a self-starter, sets vision and manages teams and sets clear goals for team performance management. The person has a track record of driving process excellence. Knowledge or experience in Six Sigma, LEAN, DMAIC, Kaizen and/or statistical process control projects is a bonus.
• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience

Other

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