Operations Manager - Business Banking & Institutional Banking

Commonwealth Bank of Australia; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Commonwealth Bank of Australia in Bengaluru seeks an experienced Operations Manager to lead business banking and institutional banking operations from India. You will be accountable for client outcomes, operations performance, risk and transformation initiatives.

You will manage onboarding, servicing, payments, documentation and process improvements, while building relationships with senior stakeholders in India and Australia. Drive AI-enabled solutions to enhance efficiency and control.

Qualifications

• 12+ years of experience in banking/financial services operations
• Strong leadership in regulated operations
• Understanding of business banking and institutional clients
• Ability to manage multiple processes, prioritize, and make decisions
• Stakeholder management across senior leadership groups
• Experience delivering automation/AI initiatives with measurable outcomes
• Knowledge of responsible AI, data handling and controls

Responsibilities

• Lead a portfolio of business banking and institutional banking operations with accountability for service, quality, productivity and risk performance
• Manage delivery across banking processes and sub-processes (onboarding, servicing, payments, lending-related ops, documentation)
• Translate client needs into operational priorities and guide cross-functional teams
• Provide coaching, succession planning and workforce development for operations leaders and specialists
• Use risk, quality and performance data to address backlogs and ensure sustainable delivery
• Drive transformation, automation and AI-enabled solutions with clear governance and adoption plans

Skills

Banking operations

Leadership

Stakeholder management

Operational risk

Automation / AI

Problem solving

Executive communication

Education

Bachelor's degree in Finance, Accounting, Business, Commerce, Technology or related field

Job description

Operations Manager Organization- At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organization, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Role Title – Operations Manager

Location - Bangalore- Manyata tech Park

Business and team: Business Banking Operations Team

Impact and Contributions

Lead business banking and institutional banking operations delivered from India. The role is accountable for customer and client outcomes, operational performance, people capability, risk and control management, stakeholder engagement, and the delivery of transformation across a portfolio of operational services.

Roles & Responsibilities

Lead a portfolio of business banking and institutional banking operational services, with accountability for service, quality, productivity, customer outcomes and risk performance. Manage delivery across banking processes and sub-processes. The portfolio may include client onboarding, account servicing, payments, lending-related operations, documentation, fulfilment, exception management and control activities. Understand the needs of business banking and institutional banking clients, bankers, relationship teams and product partners, and convert those needs into clear operational priorities. Lead operations leaders, subject matter experts and specialist teams through clear objectives, coaching, succession planning, cross-skilling and workforce planning. Use service, volume, capacity, ageing, quality and risk information to manage priorities, address backlogs and support sustainable delivery. Own operational risk and control performance, including incident response, control assurance, issue management, remediation and audit support. Build trusted relationships with senior stakeholders across Business Banking, Institutional Banking, Product, Technology, Risk, Compliance and Operations in India and Australia. Present performance, risks, options and recommendations clearly and influence decisions across competing customer, operational, technology and control priorities. Lead transformation and operational excellence initiatives with defined benefits, governance, ownership, implementation plans and adoption measures. Identify opportunities to use workflow, automation, analytics and AI to reduce manual effort, improve decisions, strengthen controls and improve client outcomes. Demonstrate delivery of an agentic or AI-enabled solution in an operational environment, covering problem definition, stakeholder agreement, testing, governance, implementation, human oversight and adoption. Monitor realised benefits, operational performance and user adoption after implementation and address gaps through structured review.

Essential Skills

• Minimum 12 years' experience in banking, financial services, client service or a comparable regulated operations environment.
• Strong leadership experience in a regulated banking, financial services or operations environment.
• Good understanding of business banking and/or institutional banking clients, products, servicing models and operational risk.
• Ability to lead multiple operational processes, manage service pressure and make sound decisions across competing priorities.
• Strong stakeholder management and influencing skills across business, product, technology, risk and senior leadership groups.
• Demonstrated delivery of operational excellence, transformation, automation, AI-enabled or agentic solutions with measurable outcomes.
• Working knowledge of responsible AI, data handling, operational controls and human oversight requirements in an enterprise environment.
• Strong analytical, problem-solving, written communication and executive presentation skills.
• Ability to build leadership depth, develop talent and manage workforce capability across changing demand.

Education

Bachelor's degree in Finance, Accounting, Business, Commerce, Technology or a related field preferred.

Contact

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Other Information

Advertising End Date: 15/09/2026 Experience Level Mid Level