Operations Manager At Ibis Navi Mumbai

Accor; Navi Mumbai; On-site; INR 3,000,000 - 7,000,000; Full time

Job summary

Accor in Navi Mumbai invites an experienced hotel operations leader to oversee day-to-day activities across all departments, ensuring brand standards and exceptional guest service. You will manage budgets, drive efficiency, and lead multi-department teams in a branded hotel setting.

You will also focus on service recovery, operational reporting, and continuous improvement, aligning with Accor’s standards and safety guidelines to elevate guest experiences and business performance.

Qualifications

• Graduate in Hotel Management from a recognised institute.
• Minimum 10 years of experience in hotel operations.
• Prior experience in a supervisory or managerial role across multiple hotel departments.
• Strong understanding of hotel operations, guest service standards, quality assurance, and cost control.
• Good leadership, team management, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel operating systems, MS Office, and operational reporting.
• Strong focus on guest satisfaction, employee engagement, operational efficiency, and business performance.

Responsibilities

• Oversee day-to-day hotel operations, ensuring smooth functioning of all departments in line with brand standards and procedures.
• Address guest feedback, resolve escalated complaints, and implement effective service recovery measures to maintain guest satisfaction.
• Monitor operational performance, revenue, expenses and departmental budgets to achieve objectives and cost efficiency.
• Coordinate with all departments to ensure seamless communication, workflows and service delivery.
• Lead, guide and motivate teams to achieve targets, maintain discipline and productivity.
• Ensure compliance with brand standards, quality benchmarks, health and safety guidelines, and statutory requirements.
• Review guest satisfaction scores, quality audits, KPIs and departmental performance, implementing corrective actions.
• Identify training needs and support employee engagement to improve performance and retention.
• Monitor inventory and resources to ensure optimum utilisation and minimise wastage.
• Drive continuous improvement initiatives to enhance guest experience and profitability.

Skills

Leadership

Team management

Problem-solving

Decision-making

Communication skills

Interpersonal skills

Guest satisfaction focus

Cost control

Education

Graduate in Hotel Management from a recognised institute

Tools

Hotel operating systems

MS Office

Operational reporting

Job description

Job Description:

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Oversee day-to-day hotel operations, ensuring smooth functioning of all departments in line with brand standards and operational procedures.

• Ensure high levels of guest satisfaction by addressing guest feedback, resolving escalated complaints, and implementing effective service recovery measures.

• Monitor operational performance, revenue, expenses, and departmental budgets to achieve business objectives and maintain cost efficiency.

• Coordinate with all operational departments to ensure seamless communication, efficient workflows, and consistent service delivery.

• Lead, guide, and motivate operational teams to achieve performance targets, maintain discipline, and enhance productivity.

• Ensure compliance with hotel brand standards, quality benchmarks, health and safety guidelines, fire safety protocols, and statutory requirements.

• Review guest satisfaction scores, quality audit reports, operational KPIs, and departmental performance, implementing corrective actions wherever required.

• Identify training and development needs, support employee engagement initiatives, and work towards improving team performance and employee retention.

• Monitor inventory, supplies, equipment, and other operational resources to ensure optimum utilisation and minimise wastage.

• Drive continuous improvement initiatives to enhance guest experience, operational efficiency, profitability, and overall hotel performance.

Qualifications

• Graduate in Hotel Management or a relevant discipline from a recognised institute.

• Minimum 10 years of experience in hotel operations, preferably in a branded hotel environment.

• Prior experience in a supervisory or managerial role, with exposure to multiple hotel departments.

• Strong understanding of hotel operations, guest service standards, quality assurance, and cost control.

• Good leadership, team management, problem-solving, and decision-making skills.

• Excellent communication and interpersonal skills.

• Proficiency in hotel operating systems, MS Office, and operational reporting.

• Strong focus on guest satisfaction, employee engagement, operational efficiency, and business performance.

• Job-Category: Executive Management & Hotel Management
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: