Operations Manager

Concentrix; Punjab; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Concentrix is seeking an Operations Manager I to oversee day-to-day operations, drive excellence, and ensure SLA delivery. You will govern processes, coach teams, and implement continuous improvements across multiple locations.

The role requires strong analytical thinking, client-facing communication, and leadership to propel revenue and efficiency while maintaining high engagement and quality standards.

Qualifications

• Graduate with relevant experience in operations leadership.
• Strong communication and stakeholder management skills.
• Proven ability to drive process improvements and cost optimization.

Responsibilities

• Ensure day-to-day operations meet SLA targets and client satisfaction.
• Governance, compliance and escalation processes for transparency.
• Drive performance management and coaching for teams.
• Identify gaps and implement efficiency and quality improvements.
• Provide strategic guidance in operations and act as trusted advisor.
• Develop teams, foster collaboration and positive work culture.
• Collaborate with cross-functional teams and multiple sites.

Skills

Advanced Excel

Client-Facing Communication

Articulation & Influence

Decision-Making & Problem-Solving

Leadership & People Management

Analytical Thinking

Cross-Functional Collaboration

Education

Graduate

Tools

Excel

PowerPoint

Job description

Operations Manager I

Job Title: Operations Manager I

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities

• Operational Excellence & SLA Management: Ensure seamless day-to-day operations with timely SLA delivery while maintaining high levels of employee engagement and client satisfaction.
• Governance & Compliance: Adhere to the agreed execution governance model, including escalation protocols and communication plans, to maintain transparency and accountability.
• Performance Management: Monitor and ensure team members consistently meet agreed work standards. Drive performance discipline, provide direction, and resolve operational challenges promptly.
• Process Evaluation & Continuous Improvement: Regularly assess operational practices and procedures to identify gaps and implement efficiency and quality improvement initiatives.
• Leadership & Expertise: Provide strategic guidance and subject matter expertise in assigned functional areas. Act as a trusted advisor for operational excellence.
• Team Development & Engagement: Coach and mentor team members to enable effective leadership within their teams. Foster a positive work environment that promotes morale, creativity, and teamwork.
• Collaboration & Stakeholder Management: Work closely with internal teams, cross-functional departments, and multiple locations to ensure alignment and smooth execution of business objectives.
• People Management: Ensuring engagement, motivation, and career development through structured pathing and retention strategies.
• Revenue Enablement: Partner with leadership to identify growth opportunities, optimize operational efficiency, and support initiatives that contribute to revenue generation and margin improvement.
• Capacity Planning & Forecasting: Collaborate with Workforce Management and HR to ensure timely hiring and resource allocation aligned with business forecasts, seasonal trends, and client requirements.
• Cost Optimization: Monitor operational costs and implement strategies to reduce waste, improve productivity, and maintain profitability without compromising quality.
• Data-Driven Decision Making: Leverage operational metrics and analytics to forecast demand, identify risks, and proactively implement corrective actions.

Desired Skills

• Advanced Excel Skills
• Proficiency in PowerPoint
• Client-Facing Communication
• Articulation & Influence
• Decision-Making & Problem-Solving
• Strong analytical thinking to make quick informed decisions and resolve operational challenges effectively
• Leadership & People Management and collaborative approach for cross functional management

Educational Qualification: Graduate

Location: IND Chandigarh - DLF IT Park,(Ground Floor, Tower F)

Language Requirements:

Time Type: Full time

Experience Level: Mid Level