Operations Manager

ICICI Bank; Madhya Pradesh; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ICICI Bank in India is seeking an Operations Manager to oversee end-to-end processing, reconciliation, and monitoring of customer transactions across banking services. The role requires coordinating with multiple teams, ensuring regulatory compliance, and maintaining data integrity through MIS; experience in payments, remittance, and cash management is valued.

This position offers exposure to enterprise-scale operations within a major financial institution and opportunities to contribute to

Qualifications

• MBA/CA/Engineering degree with relevant work experience.
• Strong knowledge of MS Excel and data handling.
• Understanding of KYC norms and basic documentation.
• Ability to ensure compliance with internal policies and regulations.
• Willingness to collaborate with multiple teams.

Responsibilities

• Reconciliation of accounts, Nostro, ATMs, and other bank accounts.
• Coordinate with stakeholders to facilitate transaction processing.
• Ensure regulatory compliance during processing.
• Manage turnaround time and quality control.
• Analyze data and prepare MIS reports.

Skills

MBA

CA

Engineer

Graduate with relevant work experience

Education

MBA

CA

Engineering

Job description

Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers asOne Bank, One Team. To achieve this, employees at ICICI Bank are expected to berole and location-fungiblewith the understanding that Bankingis anessential service.The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

At ICICI Bank, the Operations Manager plays a vital role in ensuring a seamless banking experience for customers. This group caters to the needs of all ranges of customers, ranging from retail customers to large business corporates. In this role, the overarching responsibilities include but are not limited to processing, reconciling, and monitoring various customer transactions, international remittances, forex services, advances, loans, cards, overdraft solutions, and GST filing. As the operations group cuts across all the business verticals of the bank through its back-office efforts, the role holder would be required to collaborate with various teams. Depending on the role requirements, the role holders may also have to ensure compliance and regulatory guidelines of multiple transactions, disbursement, and issuances. Additionally, the role holder would also be required to maintain data sanctity and MIS in their respective job areas.

Key Responsibilities

• Reconciliation Handling reconciliation of various products like Bank Accounts, Nostro Accounts, ATMs, Debit cards, and other office accounts.
• Stakeholder Coordination Coordinating with multiple stakeholders within the Bank to facilitate smooth transaction processing.
• Compliance Ensuring compliance with regulatory guidelines while processing transactions.
• Managing TAT & Quality Processing all customer requests within TAT and ensuring quality & control for accurate processing.
• Data Analysis & MIS Preparation Interpreting customer data to identify pre-delinquency trends.

Behold our values

Build products that are Fair to Customer, Fair to Bank.

Qualifications & Skills

• Educational Qualification MBA, Chartered Accountants, Engineers & Graduates with relevant work experience
• Computer Literacy Needs to have basic computer skills especially MS Excel.
• Basic document knowledge Candidate should know about basic documents and KYC norms.
• Ensure Compliance Ability to ensure compliance of Internal Policies and adhere to regulatory requirements.
• Synergize with Team Willingness to work with various teams for on-ground support and deliver enablers as required.

About the Business Group

The operations team is the backbone of the Bank and works closely with various departments of the Bank to provide a seamless customer experience. The group caters to the diverse needs of the customers with a broad spectrum of services. The team ensures the smooth execution of customer requests, from the execution of complex foreign currency derivatives for an exporter to cash management services for merchants/corporates. The operations group extends its services to various operations like Asset operations, central reconciliation, Liability operations, payments, remittance and international operations, treasury, security services, and trade finance operations.