Operations Manager

ICICI Bank; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

ICICI Bank in Hyderabad seeks an Operations Manager to ensure seamless banking experiences by handling processing, reconciliation, and monitoring of customer transactions across retail and corporate segments.

The role requires coordinating with multiple teams, ensuring regulatory compliance, meeting turnaround times, and maintaining data integrity through MIS reporting. Experience in back-office operations and familiarity with GST, forex, and loans will be beneficial.

Qualifications

• Educational qualifications include MBA, CA, or engineering graduates with relevant work experience.
• Computer literacy with MS Excel proficiency.
• Basic document knowledge and knowledge of KYC norms.
• Ability to ensure compliance with internal policies and regulatory requirements.
• Willingness to synergize with multiple teams for on-ground support.

Responsibilities

• Reconciliation of accounts, Nostro accounts, ATMs, debit cards, and related office accounts.
• Coordinate with multiple stakeholders within the bank to facilitate smooth transaction processing.
• Ensure compliance with regulatory guidelines while processing transactions.
• Manage TAT and quality control for accurate processing of customer requests.
• Analyze data and prepare MIS to identify pre-delinquency trends.

Skills

MS Excel

KYC norms

Compliance awareness

Team coordination

Education

MBA

Chartered Accountant

Engineer

Graduates with relevant work experience

Tools

MS Excel

Job description

Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers asOne Bank, One Team. To achieve this, employees at ICICI Bank are expected to berole and location-fungiblewith the understanding that Bankingis anessential service.The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

At ICICI Bank, the Operations Manager plays a vital role in ensuring a seamless banking experience for customers. This group caters to the needs of all ranges of customers, ranging from retail customers to large business corporates. In this role, the overarching responsibilities include but are not limited to processing, reconciling, and monitoring various customer transactions, international remittances, forex services, advances, loans, cards, overdraft solutions, and GST filing. As the operations group cuts across all the business verticals of the bank through its back-office efforts, the role holder would be required to collaborate with various teams. Depending on the role requirements, the role holders may also have to ensure compliance and regulatory guidelines of multiple transactions, disbursement, and issuances. Additionally, the role holder would also be required to maintain data sanctity and MIS in their respective job areas.

Key Responsibilities

• Reconciliation Handling reconciliation of various products like Bank Accounts, Nostro Accounts, ATMs, Debit cards, and other office accounts.
• Stakeholder Coordination Coordinating with multiple stakeholders within the Bank to facilitate smooth transaction processing.
• Compliance Ensuring compliance with regulatory guidelines while processing transactions.
• Managing TAT & Quality Processing all customer requests within TAT and ensuring quality & control for accurate processing.
• Data Analysis & MIS Preparation Interpreting customer data to identify pre-delinquency trends.

Behold our values

Build products that are Fair to Customer, Fair to Bank.

Qualifications & Skills

• Educational Qualification MBA, Chartered Accountants, Engineers & Graduates with relevant work experience
• Computer Literacy Needs to have basic computer skills especially MS Excel.
• Basic document knowledge Candidate should know about basic documents and KYC norms.
• Ensure Compliance Ability to ensure compliance of Internal Policies and adhere to regulatory requirements.
• Synergize with Team Willingness to work with various teams for on-ground support and deliver enablers as required.

About the Business Group

The operations team is the backbone of the Bank and works closely with various departments of the Bank to provide a seamless customer experience. The group caters to the diverse needs of the customers with a broad spectrum of services. The team ensures the smooth execution of customer requests, from the execution of complex foreign currency derivatives for an exporter to cash management services for merchants/corporates. The operations group extends its services to various operations like Asset operations, central reconciliation, Liability operations, payments, remittance and international operations, treasury, security services, and trade finance operations.