Operations Manager

CloudCrane; India; On-site; INR 900,000 - 1,500,000; Full time

Job summary

CloudCrane is seeking an Operations lead to keep a fast-moving startup on track. You will own onboarding, tooling, documentation, and scheduling, while coordinating with finance for invoicing and expenses. You will also support end-to-end hiring operations and maintain compliance and records, stepping in to own or assign any unowned process.

You will work directly with the founder, granting latitude and minimal structure while building scalable processes that endure your absence.

Qualifications

• Five essential items from What we need: Three or more years in operations, business operations or a chief-of-staff style role.
• You have built a process from nothing and got people to actually follow it.
• Comfortable with numbers: budgets, invoices, and spotting the line item that is wrong.
• Organised in a way that survives you being away for a week.
• Discreet with confidential information, consistently.

Responsibilities

• Own the internal processes that keep a small team fast: onboarding, tooling, documentation, scheduling
• Run vendor and subscription management, invoicing and expense tracking with finance
• Support hiring operations end to end, from scheduling to offer paperwork
• Own compliance and record-keeping, and keep customer commitments and renewal dates tracked
• Notice the thing nobody owns, and either own it or find it an owner

Job description

Keep the company running underneath the product: process, vendors, finance admin and the things nobody owns yet.

A small team moves fast until the admin catches up with it. This role is the reason it does not: onboarding that works on day one, vendors and subscriptions that are tracked, invoices that go out, records that exist when someone asks for them.

It is a broad role by design. In one week you might fix how new joiners get access, renegotiate a tool we are overpaying for, schedule a round of interviews and chase a customer's paperwork. The common thread is that you find the thing nobody owns and own it.

You would work directly with the founder, which means a lot of latitude and very little structure handed to you.

What you'd do

• Own the internal processes that keep a small team fast: onboarding, tooling, documentation, scheduling
• Run vendor and subscription management, invoicing and expense tracking with finance
• Support hiring operations end to end, from scheduling to offer paperwork
• Own compliance and record-keeping, and keep customer commitments and renewal dates tracked
• Notice the thing nobody owns, and either own it or find it an owner

What we need

• Three or more years in operations, business operations or a chief-of-staff style role
• You have built a process from nothing and got people to actually follow it
• Comfortable with numbers: budgets, invoices, and spotting the line item that is wrong
• Organised in a way that survives you being away for a week
• Discreet with confidential information, consistently

Nice to have, not required

• You have worked at an early-stage startup and know which process is premature
• Experience with hiring operations or HR administration
• You have handled compliance or audit paperwork before

How we work

• Small team, thin slices, shipped weekly. Nothing sits on a branch for a month.
• Reviews are real. Every feature ships with its tests, and a bug found in review is cheaper than one found by a customer.
• Safety-critical means the boring answer usually wins: fail closed, keep the receipt, don't guess.
• We only claim what ships. That applies to the product, the roadmap and the offer letter.

How hiring works

• 1 A 30-minute call about something you've built and what was hard about it.
• 2 A working session on a real problem from this codebase. You can drive, or we can pair.
• 3 A conversation about how you make decisions when the evidence is thin.
• 4 References, then an offer. We aim to answer within a week at every stage.