Operations Manager

Concentrix; Chandigarh; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Concentrix is seeking an Operations Manager I to oversee day-to-day operations, SLA delivery, and client satisfaction. The role combines governance, performance management, and continuous improvement within a multi-location environment.

You will coach teams, drive process optimization, and collaborate with cross-functional groups to ensure effective resource planning and cost control. A Graduate with strong Excel skills is preferred.

Qualifications

• Strong Excel and PowerPoint proficiency
• Excellent client-facing communication and influencing skills
• Proven ability to make decisions under pressure and solve problems
• Demonstrated leadership and people-management capabilities

Responsibilities

• Ensure seamless day-to-day operations with timely SLA delivery and high client satisfaction.
• Adhere to governance models, escalation protocols, and transparent communication.
• Monitor team performance and provide direction to meet standards.
• Identify gaps and implement process improvements for efficiency and quality.
• Provide strategic guidance as a subject matter expert in operations.

Skills

Advanced Excel

PowerPoint

Client Communication

Articulation

Decision Making

Analytical Thinking

Leadership

Education

Graduate

Job description

Operations Manager I Job Title: Operations Manager I Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities

• Operational Excellence & SLA Management: Ensure seamless day-to-day operations with timely SLA delivery while maintaining high levels of employee engagement and client satisfaction.
• Governance & Compliance: Adhere to the agreed execution governance model, including escalation protocols and communication plans, to maintain transparency and accountability.
• Performance Management: Monitor and ensure team members consistently meet agreed work standards. Drive performance discipline, provide direction, and resolve operational challenges promptly.
• Process Evaluation & Continuous Improvement: Regularly assess operational practices and procedures to identify gaps and implement efficiency and quality improvement initiatives.
• Leadership & Expertise: Provide strategic guidance and subject matter expertise in assigned functional areas. Act as a trusted advisor for operational excellence.
• Team Development & Engagement: Coach and mentor team members to enable effective leadership within their teams. Foster a positive work environment that promotes morale, creativity, and teamwork.
• Collaboration & Stakeholder Management: Work closely with internal teams, cross-functional departments, and multiple locations to ensure alignment and smooth execution of business objectives.
• People Management: Ensuring engagement, motivation, and career development through structured pathing and retention strategies.
• Revenue Enablement: Partner with leadership to identify growth opportunities, optimize operational efficiency, and support initiatives that contribute to revenue generation and margin improvement.
• Capacity Planning & Forecasting: Collaborate with Workforce Management and HR to ensure timely hiring and resource allocation aligned with business forecasts, seasonal trends, and client requirements.
• Cost Optimization: Monitor operational costs and implement strategies to reduce waste, improve productivity, and maintain profitability without compromising quality.
• Data-Driven Decision Making: Leverage operational metrics and analytics to forecast demand, identify risks, and proactively implement corrective actions.)

Desired Skills

• Advanced Excel Skills
• Proficiency in PowerPoint
• Client-Facing Communication
• Articulation & Influence
• Decision-Making & Problem-Solving
• Strong analytical thinking to make quick informed decisions and resolve operational challenges effectively
• Leadership & People Management and collaborative approach for cross functional management

Educational Qualification

Graduate

Location

IND Chandigarh - DLF IT Park,(Ground Floor, Tower F)

Language Requirements

Time Type: Full time Experience Level Mid Level