Operations Lead

Yatri Sathi; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Ownership from day one

Mentorship and onboarding

Clear growth path

Job summary

Yatri Sathi seeks an Operations Lead to drive Special Zone operations and BTL activation on the ground. You will lead 15+ field executives, own daily execution across zones, and collaborate with senior leadership. This role offers early ownership and hands-on field work.

Ideal candidates have engineering or MBA backgrounds with 0-2 years experience, are comfortable on ground shifts, and can read dashboards in Excel. Bengali and Hindi fluency is required for operations reporting.

Qualifications

• Freshers with 0-2 years experience encouraged.
• Comfortable working on the ground with shift hours.
• Fluency in Bengali and Hindi; working English for reporting.
• Two-wheeler/valid license is a plus.

Responsibilities

• Run day-to-day field operations across special zones.
• Plan and execute below-the-line (BTL) activities on the ground.
• Lead a team of 15+ field executives, managing performance.
• Track and report ground performance to leadership.
• Be the first responder for on-ground blockers to keep ops running.
• Maintain professional driver relationships across zones.

Skills

People management

Field operations

Data reading

Problem solving

Communication

Education

Engineering or MBA

Tools

Excel

Job description

Yatri Sathi is West Bengal's government-backed, open-network ride-hailing platform, built to give drivers a fairer deal and riders a reliable, transparent service. We operate across Kolkata's busiest transit hubs and are scaling fast.

This is a chance to own real operations on a platform serving lakhs of riders, not a back-office role.

The Role

We're looking for an Operations Lead to drive our Special Zone operations and BTL activation on the ground. You'll lead a team of 15+ field executives, own daily execution across zones, and work directly with senior leadership. This is a first leadership role built for someone who wants ownership early and is willing to be hands-on in the field, not behind a desk.

What You'll Own

• Special Zone operations: Run day-to-day field operations across our special zones - managing executive deployment, shift coverage, and on-ground execution.
• BTL activation: Plan and execute below-the-line activities on the ground, ensuring strong visibility and engagement across zones.
• Team leadership: Lead, motivate and roster a team of 15+ field executives - owning their daily performance, attendance and discipline.
• Reporting: Track and report ground performance to leadership crisply and on time; flag issues early.
• Ground problem-solving: Be the first responder for on-ground blockers and keep operations running smoothly through peak periods.
• Driver relationships: Ensure all field interactions are handled with professionalism and respect for our driver-partners.

What We're Looking For

• Engineer or MBA (0-2 years experience) - freshers with strong drive are encouraged to apply.
• Comfortable working on the ground and in the field, including shift-based hours.
• Strong people skills - you'll manage a sizable team and interact with drivers daily.
• Good problem solving ability.
• Basic data comfort - able to read a dashboard, track numbers in Excel, and report against goals.
• Owner mindset: you take a goal and make it your problem to solve.
• Fluency in Bengali and Hindi; working English for reporting.
• Two-wheeler / valid license is a plus (field mobility across zones).

Why Join

• Real ownership from day one - you'll run operations and a team, not shadow one.
• Direct exposure to senior leadership and a clear path to grow as we expand across West Bengal and beyond.
• Mission with meaning - a government-backed platform building fairer mobility for drivers and riders.
• Structured mentorship in your first months, so you ramp up with support.