Operations Executive - Sonipat ( Kadhoda)

Blue Dart; Sonipat; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading logistics company in Sonipat is seeking an Executive - Operations to manage the delivery of shipments. You will oversee operational workflows, ensure timely pickups and deliveries, and provide guidance to the team. Strong experience in operations and logistics is highly valued. This role offers opportunities for leadership and impacts overall service efficiency.

Qualifications

• Experience in managing service center operations.
• Ability to monitor and optimize delivery schedules.
• Strong communication and team leadership skills.

Responsibilities

• Ensure adherence to operational workflows and SOPs.
• Monitor daily in scan/out scan of shipments.
• Conduct staff briefings and monitor team performance.
• Manage cash collections and ensure accurate bookkeeping.
• Conduct regular audits and maintain MIS for service center operations.

Job description

Executive - Operation

Job Title: Executive - Operations
Function: Operation
Reporting to: Area Operation Head

Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center. Responsible for ensuring timely pickup of shipments from the customers and connecting them onto the network as per the set cut offs

Responsibilities

• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service center inbound operations
• Monitor the daily in scan and out scan of shipments and related paperwork
• Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Check and hand over delivery sheets to the delivery staff
• Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
• Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution
• Recheck exceptions of the previous day and ensure follow up of the same
• Ensure safe handling of all shipments at the service center and report any damaged cases to the origin
• Handle security exceptions in the service center along with the security team
• Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
• Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
• Ensure daily updation, allocation and collection OTM machines for deliveries
• Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier
• Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
• Ensure adequate manning in terms for full-time employees, PDAs etc
• Generate and maintain MIS related to the service center

Operational

• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations
• Monitor the daily in scan and out scan of shipments and related paperwork
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times
• Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, teleinteraction & overall monitoring of staff wise productivity
• Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback
• Ensure timely and correct data capture for all pickups
• Ensure timely deposit of the cash sales amount collected to accounts
• Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments
• Monitor and review operations processes on sorting and bagging of shipments
• Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff
• Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement
• Monitor Net Service Levels and take corrective actions, if any
• Support sales in bills distribution & collections
• Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along with the security team
• Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programs designed centrally
• Ensure adequate manning in terms for full-time employees, PDAs etc
• Generate and maintain MIS related to the service center

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively