Operations Executive - Haridwar

Rentokil PCI; Haridwar; Vor Ort; INR 350.000 - 520.000; Vollzeit

Zusammenfassung

Rentokil PCI in Haridwar is seeking an Operations Supervisor to own service area operations with a technician team. You will supervise, train, and ensure timely service delivery per SOPs across pest management activities.

Role requires B.Sc in relevant fields and proficiency with Excel/office tools, plus familiarity with internal systems such as iCABS, STP, iAuditor, and related apps. On-site work in Haridwar region with KPI targets and continuous improvement focus.

Qualifikationen

• B.Sc in Chemistry, Zoology or Agriculture.
• Proficiency in Excel, Word and PowerPoint.
• Familiarity with internal systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+.

Aufgaben

• Own service area operations and supervise technicians to deliver quality service.
• Ensure adherence to SOPs and timely service delivery within ToS.
• Coach technicians, plan performance assessments and development programs.
• Handle customer complaints within 24 hours and coordinate with branch.
• Monitor costs, inventory, and procurement; ensure proper scheduling and approvals.
• Promote service and product leads and implement on-the-job coaching.

Kenntnisse

Excel

Word

PowerPoint

Systems

Ausbildung

B.Sc in Chemistry/Zoology/Agriculture

Tools

iCABS

STP

iAuditor

SRA

SQA

SQS

TPA

myRentokilPCI

Service Leads App

U+

Jobbeschreibung

General Duties & Responsibilities

• OE shall be owner of his/her service area in terms of all operations related actions and shall execute daily service operations with a team of assigned technicians within a given service areas.
• Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs.
• Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job).
• Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality.
• Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues).
• Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor.
• Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site.
• On Site Documentation: Implementation of SOP, Compliance and closure of audits non-conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time.
• Handle assigned customer complaints in his/her service areas, within 24 hours & resolve complaint at earliest, as per the customers convenience and update the Root Cause in iCABS to ensure proper ticket closure.
• Identify & resolve Service delivery issues in coordination with the Branch Manager.
• Conduct daily 10 min stand up meeting & monthly operations meeting.
• Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action.
• Digital Initiative: Be conversant with all in house systems.
• Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician.
• Approval of conveyance amount for assigned technicians.
• Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits.
• Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers.
• Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs.
• Minimum 18 customer visits per week for Resi & SA (Residential & Small Accounts segment heavy branch), includes customer complaints. For Specific Site based OEs - Number shall not be applicable but retention of customers at site would be main KPI with all scheduled services completed efficiently and effectively.
• Inventory: Help ABM/BM to manage Inventory - coordinate with other Ops colleagues to manage Stock Levels of branches & forecasting, Indenting & receipt of material for branch (as an assigned function within branch by BM).
• Ensure APL (Approved Preparations List) is followed by all assigned technicians & all chemical containers have original labels.
• Ensure proper schedule of maintenance & repairs of equipment is established & followed (via JOC).
• Promote highest grooming standards (uniform, Safety shoes, PPEs).
• Encourage technicians to plan their leaves in advance to curb absenteeism.
• Help resolve any grievances & IR issues of technicians & bring to the notice of ABM/BM on day-to-day basis.
• Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service (if it is not needed), covered area mismatch, etc.

Do you have what it takes? If you want to be considered for this role you will need:

• Minimum B. Sc. (Chemistry/Zoology/Agriculture). Any prior experience in operations of pest management or service industry is desirable.
• Proficient in use of computer applications and systems with Excel, Word, PowerPoint (or its equivalent).
• Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc.