Territory Service Representative - Ops (RTM)

Blue Dart; Ratlam; On-site; INR 350,000 - 500,000; Full time

Job summary

Blue Dart Territory Service Representative – Operations is responsible for the timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience and representing the Blue Dart brand with professionalism.

Operating as the face of Blue Dart on the ground, the role ensures safe handling of shipments, timely collections and deliveries, accurate shipment scanning, COD collections, POD compliance and adherence to operational procedures.

Responsibilities

• Pickup & Delivery: Perform timely pickup and delivery of customer shipments within the assigned route or territory.
• Customer Service: Serve as the face of Blue Dart during every customer interaction with courteous, professional conduct.
• COD & Documentation: Collect COD payments where applicable and obtain POD and required shipment docs.
• Operational Compliance: Scan shipments accurately and update status in real time; follow SOPs.
• Safety & Security: Adhere to road safety guidelines and protect shipments and assets.
• Vehicle & Asset: Maintain vehicle condition, documents, and cleanliness; report maintenance.
• Brand Representation: Maintain grooming, wear Blue Dart uniform, and demonstrate professionalism.

Job description

Job Title

Territory Service Representative – Operations

Function

Operations

Reports To

Inbound Shift In-charge / Outbound Shift In-charge (as applicable)

Location

Branch / Service Centre (Location Agnostic)

Travel Required

25%

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Territory Service Representative (TSR) – Operations is responsible for the timely pickup and delivery of customer shipments within an assigned territory while delivering a superior customer experience and representing the Blue Dart brand with professionalism.

Operating as the face of Blue Dart on the ground, the role ensures safe handling of shipments, timely collections and deliveries, accurate shipment scanning, COD collections, proof of delivery (POD) compliance and adherence to operational procedures. The TSR works closely with the Shift In-charge and branch operations team to ensure service commitments are consistently achieved while maintaining the highest standards of safety, customer service and operational discipline.

Job Purpose:

To execute timely pickup and delivery of shipments, ensure accurate shipment handling, customer interactions and COD collections while adhering to Blue Dart's operational standards, safety requirements and service commitments.

Key Roles & Responsibilities:

Pickup & Delivery Operations

• Perform timely pickup and delivery of customer shipments within the assigned route or territory.
• Ensure all shipments are delivered within committed service timelines.
• Verify shipment details before pickup and delivery.
• Handle shipments carefully to prevent damage or loss.
• Maintain delivery productivity and route efficiency.

Customer Service Excellence

• Serve as the face of Blue Dart during every customer interaction.
• Maintain courteous, professional and customer-centric behaviour at all times.
• Resolve basic customer queries during pickups and deliveries.
• Escalate customer concerns or operational exceptions promptly.
• Maintain high standards of grooming, behaviour and professionalism.

COD & Documentation Management

• Collect Cash on Delivery (COD) payments wherever applicable.
• Ensure accurate cash handling and timely remittance as per company procedures.
• Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation.
• Ensure documentation accuracy and compliance with operational procedures.
• Report discrepancies immediately.

Operational Compliance

• Scan shipments accurately using handheld devices or approved digital platforms.
• Ensure shipment status updates are completed in real time.
• Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities.
• Adhere to company policies relating to shipment handling, documentation and customer interaction.
• Support operational requirements during peak business periods.

Safety & Security

• Follow all road safety guidelines while operating company or personal vehicles.
• Ensure safe handling and security of customer shipments throughout transit.
• Wear the prescribed company uniform and personal protective equipment wherever applicable.
• Report accidents, incidents or unsafe conditions immediately.
• Protect company assets and customer property.

Vehicle & Asset Responsibility

• Maintain the assigned vehicle or personal two-wheeler in roadworthy condition.
• Ensure all statutory vehicle documents remain valid.
• Maintain cleanliness and basic upkeep of the vehicle.
• Report maintenance requirements promptly.

Workplace Discipline & Brand Representation

• Maintain high standards of personal grooming, hygiene and professional appearance.
• Wear the prescribed Blue Dart uniform and identity card while on duty.
• Demonstrate discipline, punctuality and professionalism at all times.
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