Operations Engineer - Voice & Messaging - Immediate Joinee

Movate Technologies; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Movate Technologies is seeking a proactive Twilio Operations Engineer (Voice & Messaging) with 2–6 years of experience. The role covers monitoring, troubleshooting, and supporting Twilio-based services to ensure high availability in a 24/7 environment.

Responsibilities span network, voice, and messaging operations, requiring strong communication and cross-team collaboration to maintain service quality and incident response.

Qualifications

• Experience in monitoring, troubleshooting and supporting Twilio-based voice and messaging operations.
• Ability to manage incident lifecycles from identification to resolution.
• Familiarity with 24x7 operational environments and NOC tools.
• Understanding of telecom and carrier networks is a plus.
• Proven ability to work with cross-functional teams to resolve outages.

Responsibilities

• Network Operations: Monitor production environments, manage incidents, perform proactive monitoring, coordinate with teams and providers, prepare incident reports and RCA documentation.
• Voice Operations: Troubleshoot VoIP, monitor SIP signaling and RTP traffic, work with SBCs for voice routing, resolve voice quality issues, support Twilio Voice services.
• Messaging Operations: Monitor SMS/MMS, troubleshoot A2P/P2P messaging, ensure SMSC connectivity, work with SMPP protocols, analyze delivery reports and failures.

Skills

Incident Management

Monitoring & Alert Management

NOC Operations

Troubleshooting

Tools

VoIP

SIP

RTP

SBC

Job description

Role & responsibilities

Job Description - Twilio Operations Engineer (Voice & Messaging)

Job Title: Twilio Operations Engineer
Experience: 2-6 Years
Location: ANY Location
Shift: 24/7 Rotational Shifts
Employment Type: Full-Time

Job Summary

We are looking for a proactive and technically skilled Twilio Operations Engineer with 2-6 years of experience in Voice and Messaging Operations. The ideal candidate will be responsible for monitoring, troubleshooting, and supporting Twilio-based communication services, ensuring high availability and operational excellence across voice and messaging platforms.

Strong communication skills and the ability to work in a 24/7 operational environment are essential.

Key Responsibilities

Network Operations

• Monitor production environments and communication platforms using NOC monitoring tools.
• Manage incident lifecycle including identification, troubleshooting, escalation, and resolution.
• Perform proactive monitoring to ensure service availability and performance.
• Coordinate with internal teams and service providers during service outages and critical incidents.
• Prepare incident reports, RCA documentation, and operational updates.

Voice Operations

• Troubleshoot and support Voice over IP (VoIP) services.
• Monitor and analyze SIP signaling and RTP media traffic.
• Work with Session Border Controllers (SBC) for voice routing and troubleshooting.
• Identify and resolve voice quality issues including latency, jitter, packet loss, and call failures.
• Support Twilio Voice services and integrations.

Messaging Operations

• Monitor SMS and MMS traffic across messaging platforms.
• Troubleshoot A2P (Application-to-Person) and P2P (Person-to-Person) messaging issues.
• Support SMSC (Short Message Service Center) connectivity and message delivery troubleshooting.
• Work with SMPP protocols for SMS integrations and messaging operations.
• Analyze message delivery reports and resolve delivery failures.

Required Skills

Network Operations

• Incident Management
• Monitoring & Alert Management
• NOC Operations
• Troubleshooting

Voice Technologies

• VoIP (Voice over IP)
• SIP (Session Initiation Protocol)
• RTP (Real-Time Transport Protocol)
• SBC (Session Border Controller)

Messaging Technologies

• SMS / MMS
• A2P Messaging
• P2P Messaging
• SMSC (Short Message Service Center)
• SMPP Protocol

Preferred Qualifications

• Experience supporting Twilio Voice and Messaging platforms.
• Understanding of telecom and carrier networks.
• Familiarity with ticketing tools such as ServiceNow, Jira, or similar platforms.
• Knowledge of networking fundamentals (TCP/IP, DNS, Routing).
• Experience working in a 24x7 Operations or NOC environment.

Soft Skills

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize incidents in a fast-paced operational environment.
• Team player with customer-centric mindset.