Operations Engineer, Tech Foundations

Airbnb; India; A distancia; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Airbnb in India — remote — is seeking an Operations Engineer to apply AI in operational health, implement AI-assisted triage, and automate repetitive tasks. You will build dashboards with Tableau/Superset since applicable, and collaborate with global teams to resolve incidents.

Ideal candidates have 3+ years in observability, data pipelines, and infrastructure automation, with experience across AWS, GCP, or Oracle Cloud, and proficiency in Python/Go/JS.

Formación

• 3+ years of experience with observability and metrics tooling
• 3+ years working with data querying and pipelines
• Working knowledge of network fundamentals and hardware
• Experience with Infrastructure as Code
• Hands-on experience with CI/CD and automation tooling across cloud platforms
• Comfort working in ticket/workflow-driven environments using Jira/Confluence
• Experience supporting enterprise SaaS tools and SSO/identity integration is a plus

Responsabilidades

• Manage the ticket queue prioritizing and resolving requests, identify recurring categories to automate
• Participate in rotating on-call and incident response, documenting issues in real time
• Build and maintain dashboards to track service health, availability, and data quality
• Use AI-assisted tools to speed up triage, root-cause analysis, and scripting
• Write and maintain code to automate operational workflows
• Partner with global teams to drive issues to resolution

Conocimientos

Observability

SQL

Networking basics

Infrastructure as Code

CI/CD

Jira/Confluence

Herramientas

Prometheus

Grafana

Datadog

ElasticSearch

Airflow

Trino

SQS

Jenkins

ArgoCD

GitHub Actions

Jira

Confluence

Okta

Descripción del empleo

The Difference You Will Make:

As an Operations Engineer, you'll apply AI at the forefront of BizTech's operational health: using LLM-powered triage and intelligent automation to resolve tickets, speed up incident response, and build self-healing observability that catches problems before they elevate. AI fluency is core to this role, not an add-on. You'll prototype agentic workflows, embed AI into runbooks and diagnostics, and continuously look for repetitive work automation can take over. Success looks like a shrinking backlog of recurring ticket categories through AI-assisted automation, faster MTTR powered by intelligent alerting and root-cause suggestions, and dashboards/reporting enhanced with AI-driven insights that give stakeholders clear, trustworthy visibility into service health and data quality.

A Typical Day:

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation - while knowing when a problem needs hands-on judgment instead
• Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
• Partner with global stakeholder teams to drive issues to resolution

Your Expertise:

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
• Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
• Experience with Infrastructure as Code
• Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
• Comfort working in ticket/workflow-driven environments using Jira and Confluence
• Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

Your Location:

This position is India - Remote (Eligible anywhere within India). The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Reasonable Accommodations:

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams:

Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.