Operations Engineer

Accenture PLC; Gurugram District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Accenture is seeking a Principal Engineer for Tools & Platforms in Bengaluru to lead observability, IaC, CI/CD, and AI-augmented operations at scale. You will architect and govern platforms spanning Splunk/OpenTelemetry, Terraform/Pulumi, ServiceNow, and LLM-driven automation.

You will mentor engineers, set standards, and drive roadmaps across multi-cloud environments, while embedding AI capabilities to reduce toil and improve operational intelligence across the organization.

Qualifications

• 12+ years of experience in platform, tools, or infrastructure engineering
• Experience embedding AI-augmented capabilities (LLM-driven automation) into infrastructure platforms
• Strong background in observability, automation, and ITSM tooling across multi-cloud environments

Responsibilities

• Design, build, and operate enterprise observability platforms (Splunk/OpenTelemetry) across infrastructure tiers
• Engineer and govern the IaC platform (Terraform/Pulumi), including drift detection and policy-as-code
• Build and maintain CI/CD and GitOps pipelines (GitHub Actions, ArgoCD) for platform delivery
• Own ITSM platform engineering (ServiceNow, CMDB integration, incident pipelines) across towers
• Develop LLM-powered runbook automation and agentic ITSM workflows
• Implement AI-powered alert correlation and noise reduction with scalable architectures
• Design RAG architectures for infrastructure knowledge bases and KPI dashboards
• Mentor engineers and set platform engineering standards, roadmaps, and governance

Skills

Agentic Orchestration

Agentic AI

AI Orchestration & LLM

Education

15 years full time education

Tools

Terraform

Pulumi

Ansible

GitHub Actions

ArgoCD

ServiceNow

HashiCorp Vault

Job description

Project Role :

Operations Engineer

Project Role Description :

Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills :

Agentic Orchestration, Agentic AI , AI Orchestration & LLM

Good to have skills :

NA

Minimum 12 year(s) of experience is required

Educational Qualification :

15 years full time education

Summary

A Principal Engineer - Tools & Platforms provides expert technical leadership across the infrastructure tooling ecosystem - spanning observability, automation, infrastructure-as-code, ITSM platforms, internal developer portals, and AI-augmented operations. The role is accountable for building, governing, and continuously improving the engineering platforms that enable Cloud, Network, Security, Database, and Voice towers to operate at scale with reliability. A key differentiator of this role is the ability to embed AI-augmented capabilities - LLM-driven runbook automation, agentic ITSM workflows, and intelligent alert correlation - directly into infrastructure platforms, accelerating toil reduction and operational intelligence across the organization.

Observability

• ELK/Splunk
• OpenTelemetry
• Jaeger/Zipkin

Automation & IaC

• Terraform/Pulumi
• Ansible/Chef
• GitHub Actions/ArgoCD
• HashiCorp Vault

ITSM & DevOps

• ServiceNow
• Jira/Confluence
• Xmaters

AI-Augmented Ops

• LLM runbook automation
• Agentic ITSM workflows
• AI alert correlation
• RAG knowledge bases
• LLMOps pipelines

Roles & Responsibilities

• Design, build, and operate enterprise observability platforms - Splunk - providing unified metrics, logging, and tracing across all infrastructure tiers with OpenTelemetry instrumentation standards
• Engineer and govern the IaC platform - Terraform or Pulumi - including module libraries, state management, policy-as-code (Sentinel/OPA), drift detection, and multi-cloud coverage across AWS and GCP
• Build and maintain CI/CD and GitOps pipeline infrastructure - GitHub Actions, ArgoCD - for infrastructure and application platform delivery operate the Internal Developer Portal (Backstage) for self-service provisioning
• Own ITSM platform engineering - ServiceNow workflow automation, CMDB reconciliation, PagerDuty/OpsGenie integrations, and automated incident creation pipelines across all infrastructure towers
• Engineer LLM-powered runbook automation - integrating OpenAI, Anthropic Claude, or Google Gemini with infrastructure tooling to automate incident triage, resolution workflows, and knowledge base queries
• Build agentic ITSM workflows - multi-agent orchestration (LangChain, LlamaIndex, CrewAI) that autonomously handle incident classification, runbook execution, and stakeholder communication with human-in-the-loop controls
• Implement AI-powered alert correlation and noise reduction - LLM-based reasoning to group related alerts, suppress false positives, and surface actionable incident context to on-call engineers
• Design RAG architectures for infrastructure knowledge bases - enabling engineers to query runbooks, operational docs, and incident history through natural language interfaces backed by vector databases
• Engineer secret management infrastructure - HashiCorp Vault - dynamic secrets, PKI automation, and Kubernetes auth across multi-cloud and on-premises environments
• Mentor engineers across all towers set platform engineering standards, drive tooling roadmaps, and act as the highest technical escalation point for platform and AI tooling issues

Professional & Technical Skills

• Terraform Associate or Professional- Splunk Professional -AWS DevOps Engineer Pro or GCP DevOps Engineer
• Certified Kubernetes Administrator (CKA)- HashiCorp Vault Associate
• Observability: Splunk - SLO engineering, OpenTelemetry, ELK/Splunk log pipelines, distributed tracing
• IaC & Automation: Terraform (advanced) - modular design, policy-as-code, drift detection Ansible/Chef for configuration management
• CI/CD & GitOps: GitHub Actions, ArgoCD - pipeline engineering, GitOps workflows, policy enforcement, infrastructure deployment automation
• ITSM Engineering: ServiceNow - workflow automation, CMDB integration, incident/problem/change API integration, PagerDuty/OpsGenie connectivity
• Internal Dev Portal: service catalogue, golden path templates, self-service provisioning, and plugin development
• Secret Management: HashiCorp Vault - dynamic secrets, PKI automation, Kubernetes auth, multi-cloud secrets lifecycle
• LLM & AI Tooling: OpenAI, Anthropic Claude, Google Gemini - prompt engineering, RAG architecture, vector databases (Pinecone, Weaviate, ChromaDB), LLMOps
• AI Orchestration: LangChain, LlamaIndex, CrewAI - agentic workflow design, multi-agent orchestration, tool calling, human-in-the-loop workflows
• Scripting & Dev: Python (advanced) - platform tooling development, LLM SDK integration, infrastructure automation, API development
• FSI Compliance: PCI DSS, SOX, DORA - platform access controls, audit logging, policy-as-code enforcement, and regulatory evidence production

Preferred / Advantageous

• Crossplane for Kubernetes-native cloud resource provisioning
• eBPF-based observability - Cilium, Pixie, or Hubble - for deep infrastructure telemetry
• AI/ML infrastructure - GPU node management, model serving platforms (Triton, vLLM), or MLflow
• Platform engineering or SRE consulting background within financial services

Additional Information

• Observability, IaC, CI/CD, ITSM, and IDP platforms are reliable, well-governed, and actively adopted across all infrastructure towers - with measurable reductions in operational toil
• AI-augmented operations are deployed in production - runbook automation, agentic ITSM workflows, and LLM-powered alert correlation reduce MTTR and free engineers from repetitive work - IaC coverage is comprehensive and drift-free - environments reproducible, policy-compliant, and pipeline-deployable without manual intervention
• Engineering teams across all towers regard the Principal Engineer as the authoritative platform expert who removes blockers, sets the standard, and makes hard problems tractable
• 12-15+ years in platform, tools, or infrastructure engineering
• The candidate should have minimum 7.5 years of experience in Agentic Orchestration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

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