Operations Customer Expert

TP; Mohali; On-site; INR 180,000 - 280,000; Full time

Job summary

TP is seeking an Operations Customer Expert to assist customers via phone, email, or chat, addressing their technical queries.

The role requires 0-1 year of experience, open to undergraduates or graduates, with fluent spoken English and strong written communication. Proficiency in CRM usage and fast typing (30 WPM, 90% accuracy) will help build rapport and resolve issues efficiently.

Qualifications

• 0-1 year of experience in a similar role.
• Undergraduates or Graduates both can apply.
• Fluency in spoken English; strong written and verbal communication.
• Typing speed of 30 WPM with 90% accuracy.
• Strong interpersonal skills for customer rapport.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot issues related to software, hardware, and network connectivity.
• Collaborate with internal teams to resolve escalations.
• Maintain accurate records of interactions using CRM.
• Stay updated with product knowledge and industry trends.

Skills

Communication skills

Typing speed

Interpersonal skills

Education

Any qualification

Tools

CRM software

Job description

Operations Customer Expert:

Roles and Responsibilities

• Provide technical support to customers through phone calls, emails, or chats.
• Troubleshoot issues related to software applications, hardware devices, and network connectivity.
• Collaborate with internal teams to resolve complex customer complaints and escalations.
• Maintain accurate records of customer interactions using CRM software.
• Stay up-to-date with product knowledge and industry trends to provide effective solutions.

Desired Candidate Profile

• 0-1 year of experience in a similar role (customer service/technical support).
• Any Qualification Undergraduates or Graduates both can apply.
• Strong communication skills with fluency in spoken English; excellent written and verbal communication abilities.
• Proficiency in typing speed; strong interpersonal skills for building rapport with customers.
• Typing speed - 30 WPM/accuracy 90% Required.