Operations Client Partner - French Expert

Nielseniq; Vadodara; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible working environment

LinkedIn Learning

Employee-Assistance-Program (EAP)

Volunteer time off

Job summary

NielsenIQ in Vadodara, India, is seeking a client-facing Operations Client Partner to liaise between clients, commercials, and various operational teams, advising on NielsenIQ Products while ensuring data quality and timely delivery.

You will ensure BAU deliverables, coordinate with Data Ops, and drive operational projects including product enhancements. French language is mandatory; 2–3 years client-facing experience and strong Excel skills are required.

Qualifications

• Minimum 2–3 years in client-facing roles.
• French language proficiency is mandatory.
• Experience in operations and data quality and client liaison.
• Strong Excel knowledge and relationship management.

Responsibilities

• Ensure regular BAU deliverables are delivered to clients.
• Communicate delays and re-prioritize with CS when needed.
• Coordinate post-production and pre-delivery checks with BAU.
• Manage incidents per defined process and RACI.
• Lead QA and resolve operational escalations with CS and Data Ops.
• Attend data ops reviews and client meetings with stakeholders.
• Drive operational projects, product enhancements and changes.
• Translate client needs into technical specs and propose improvements.
• Prepare impact analyses on syndicated data at country/category level.

Skills

Ops & client mgmt

Technical translation

FMCG industry knowledge

Relationship management

Analytical skills

Can-do attitude

Teamwork

Problem solving

Time management

Effective communication

Excel proficiency

Data quality mindset

Tools

Excel

Job description

Purpose of the job:

Acts as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters, without sales activities, as well as builds operational trust in the data and its quality. This role is a client-facing role.

Accountabilities:

• Ensure regular execution of the BAU deliverables maintenance and delivery to clients
• Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritization
• Coordinate with BAU on post-production and pre-delivery checks for clients
• Act upon the incident management process according to the formalized process and RACI
• Responsible for quality assurance & resolution of operational escalations - working with Customer Support (which is Accountable / SPOC for client) & Data Operations
• Attend, contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with client - in alignment with Customer Support
• Attend and contribute to internal meetings eg. regular CHT, QEM incl. clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparation
• Accountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication, discussing technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.
• Drive design of operational solutions with the internal and external clients incl. identifying client's needs and translating them into technical specifications in consideration of technical capabilities and limitations Incl. Introduce / suggest the client pro-actively new improvements / new solutions in their databases that results in driving revenue and enabling simpler, more enduring and cost-efficient database production for NIQ
• Prepare and communicate impact analysis on syndicated data at country or category level

Minimum work experience in client facing roles to be able to understand client requirements and execute relevant actions towards clients: - 2-3 Operations Client Partner

French language is mandatory for this role.

Key Skills:

• Combination of operational skills and client orientation, demonstrates willingness to understand operational "end-to-end" processes and able to translate business expectations into technical specifications
• Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification
• Good understanding of the local FMCG industry
• Good relationship management skills to effectively liaise with commercial, clients and various operational teams
• Well-developed analytical skills and very good attention to details
• Proactive attitude in recommending suitable solutions, demonstrates a "Can-Do" & results-oriented attitude
• Independent in executing tasks, driving progress and working out solutions
• Ability to work effectively in a team to achieve goals together
• Problem solving skills
• Time management skills
• Strong communication, both verbal and written, easiness in presenting complex operational topics in a simple way
• Good Excel knowledge is a must

Our Benefits:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with opera