Expert - EU RD

NIQ for Digital Commerce; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Reference Data Operations professional to ensure high-quality, timely and accurate data across EU markets, focusing on end-to-end delivery from retailer input to client delivery. You will partner with teams to resolve technical challenges, lead RCA activities, and monitor KPI of data accuracy and delivery discipline.

You will collaborate across locations, drive process standardization, and support Western European markets in project implementations, while maintaining strong

Qualifications

• Bachelor’s degree in any discipline; Master’s degree preferred.
• 5–8 years of experience in Operations, Quality Management or client-facing roles.
• Fluent written and spoken English; strong communication skills.
• Knowledge of KPI, monitoring and quality-performance management.

Responsibilities

• Partner with team to resolve challenges and adopt tool enhancements.
• Lead error-management and RCA with clear analysis and actions.
• Maintain communication with onshore, clients and cross-functional teams; provide project updates.
• Define, monitor and document process execution; govern documentation and track exceptions.
• Identify automation opportunities and drive continuous process improvements.
• Ensure accuracy and trendability of Reference Data across NielsenIQ markets; address data concerns.

Skills

Operational excellence

English proficiency

Data analysis

Root cause analysis

Process improvement

Stakeholder management

Communication

Training ability

Education

Bachelor’s degree in any discipline

Master’s degree in Commerce/Statistics/Mathematics or related field

Job description

Job Description:

Job Description

The role is responsible for ensuring high-quality, timely and accurate Reference Data operations across EU markets. It combines operational execution, quality governance, stakeholder management, process improvement and technical expertise to support end-to-end delivery—from retailer data input through to client delivery but primarily focusing on Reference Data Operations.

Key Responsibilities

• Partner with the team to resolve operational and technical challenges, ensuring new tool enhancements are effectively understood and adopted.
• Lead error-management and Root Cause Analysis (RCA) activities, providing clear issue analysis, corrective actions and timely stakeholder communication.
• Maintain effective communication with onshore teams, clients and cross-functional stakeholders; provide accurate project updates and efficiently manage queries.
• Define, monitor and document process execution, including governance mechanisms to maintain documentation and track exceptions.
• Develop a strong understanding of day-to-day operations, identify automation opportunities and drive continuous process improvements.
• Ensure the accuracy, consistency and trendability of Reference Data used across NielsenIQ markets; investigate data-related concerns raised by clients and internal teams.
• Execute Reference Data Operations and project activities, with a clear understanding of the end-to-end production process from retailer receipt to final delivery.
• Deliver assigned work accurately within agreed timelines, while investigating data inquiries and operational challenges with local, regional and offshore teams.
• Support standardization, process efficiency and improvements across methods, applications and operational workflows.
• Provide technical and process expertise across Reference Data, supporting Western European markets in implementing projects effectively.
• Prepare and maintain KPI tracking to monitor quality performance, including Quality Escapes, data accuracy and project delivery discipline.
• Collaborate effectively in a virtual, multicultural environment with colleagues and stakeholders across locations.

Qualifications

• 5-8 years of experience in Operations, Quality Management and/or client-facing roles.
• Fluent written and spoken English.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify actionable insights.
• Ability to explain technical concepts and train stakeholders with varied levels of expertise.
• Strong understanding of KPIs, operational monitoring and quality-performance management.
• Process-oriented mindset with experience defining, refining and improving processes to strengthen quality and on-time delivery.
• Demonstrated organizational, presentation and stakeholder-management skills.
• Knowledge of process improvement methodologies and project management practices.
• Ability to scope project requirements, manage stakeholder expectations and deliver against agreed objectives.
• Bachelor’s degree in any discipline; preferred fields include Mathematics, Statistics, Economics, Commerce or Business Administration.
• Master’s degree in Commerce, Statistics, Mathematics or a related field is preferred.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion

Career Site Team: Operations

Requirements: