Operations & Accounts Executive

cult fit; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Cult fit is hiring for an Operations Account Execution role in Bengaluru. The candidate will own end-to-end brand campaigns from brief to closure, coordinating across Cult centres and vendors while ensuring timely, quality execution.

You will manage on-ground activations and maintain rigorous trackers to ensure deliverables meet brand standards. We seek a highly organized, proactive problem-solver who communicates clearly with internal teams and external partners, and who takes ownership to

Qualifications

• Highly proactive, highly organized, strong communicator and problem solver.

Responsibilities

• Own end-to-end campaign execution from brief to final closure with clear plans and timelines.
• Coordinate campaigns across Cult centres and with vendors and internal teams; ensure branding, activations, sampling and requirements are implemented.
• Identify and resolve on-ground execution issues; track dependencies and risks to prevent delays.
• Manage stakeholder communications; establish ownership, timelines, and proactive updates.
• Build and maintain campaign trackers; ensure real-time visibility and timely closure of actions.
• Coordinate production, logistics and delivery schedules with vendors; ensure assets reach locations on time.
• Think beyond the brief: proactively suggest better execution methods and escalate only with well-considered alternatives.

Job description

We are looking for a highly proactive Operations Account Execution professional to own the day-to- day execution of key brand partnerships.

This is a role for someone who is highly organised, a strong communicator and, most importantly, a problem solver. You will work closely with Program Managers and multiple internal and external stakeholders to take brand campaigns from brief to execution to closure.

This could involve coordinating campaigns across Cult centres, managing vendors, working with internal teams, tracking multiple deliverables, resolving on-ground issues and ensuring that every commitment made to a brand is executed within the agreed timelines.

This is not a role where you simply wait for instructions and execute a checklist. We are looking for someone who can look at a problem, understand what needs to happen, figure out how to make it happen and take ownership until it is closed.

In simple terms: If something needs to get done, you should be the person who figures out how to get it done.

What You Will Own

1. End-to-End Campaign Execution

• Take ownership of assigned brand campaigns from brief to final closure.
• Translate campaign requirements into clear execution plans, timelines and action items.
• Coordinate with all relevant stakeholders to ensure every deliverable is completed.
• Ensure campaigns go live as committed and maintain quality of execution throughout.
• Keep track of dependencies, owners, timelines and potential risks.
• Ensure no deliverable falls through the cracks.

2. On-Ground Centre Execution

• Coordinate brand campaigns and activations across Cult centres.
• Work with centre teams to ensure branding, activations, sampling and other requirements are implemented correctly.
• Coordinate movement and installation of campaign assets across locations.
• Ensure centre teams understand what needs to be executed, by when and how.
• Conduct regular checks on execution and identify gaps early.
• Ensure brand guidelines and agreed execution standards are followed.

3. Problem Solving Troubleshooting

• This will be one of the most important parts of the role.
• Identify operational problems before they become larger issues.
• Take ownership of resolving execution bottlenecks.
• Work through situations where timelines, resources, vendors or stakeholders do not go as planned.
• Find alternate solutions when the original execution plan isnt feasible.
• Think through multiple options and recommend the best course of action.
• Escalate issues when required, but never escalat e a problem without first thinking through possible solutions.
• Stay calm and resourceful when things change at the last minute.

We expect you to bring:

Problem Context Options Recommendation Action rather than simply: Problem Escalation

4. Stakeholder Management Communication

You will work with a large number of stakeholders across internal teams, centre teams, vendors and brand partners.

You will be expected to:

• Communicate clearly, concisely and professionally.
• Establish clear ownership and timelines with stakeholders.
• Follow up consistently and ensure actions are closed.
• Keep stakeholders updated without needing to be chased.
• Communicate delays or risks proactively.
• Understand when something requires escalation.
• Build strong working relationships with internal teams and external partners.
• Ensure everyone involved understands their role in the execution. Strong communication here means more than sending follow-up messages. It means creating clarity and getting people to act.

5. Project Tracker Management

• Build and maintain campaign trackers for all assigned accounts.
• Track deliverables, quantities, owners, timelines, status, live dates and proof of execution.
• Maintain real-time visibility on campaign progress.
• Follow up on pending actions and ensure timely closure.
• Identify upcoming deadlines and potential risks in advance.
• Maintain proper documentation of campaign execution.
• Prepare regular status updates and closure reports.
• The expectation is not simply to update a tracker.
• The expectation is to use the tracker to run the campaign.

6. Vendor Partner Management

• Coordinate with vendors for production, logistics, installation and other campaign requirements.
• Share clear briefs and timelines with vendors.
• Track production and delivery schedules.
• Ensure assets reach the right locations on time.
• Resolve vendor-related delays or execution issues.
• Ensure the final output meets agreed quality and brand requirements.
• Maintain clear communication and documentation throughout the process.

7. Think Beyond the Brief We are looking for someone who can think, not just execute.

You should be comfortable asking:

• Is there a better way to execute this
• What could go wrong
• What do we need to do before this becomes a problem
• Is this timeline realistic
• Are we prioritising the right centres
• Is there a simpler way to achieve the same outcome
• What is the impact if this deliverable is delayed
• What can I solve myself before escalating it
• What should the next step be
• You are expected to challenge inefficient processes, identify opportunities to improve execution and proactively suggest better ways of working.

What Success Looks Like You will be successful in this role if:

• Brand campaigns are executed on time and to a high standard.
• Deliverables are tracked and closed without constant follow-ups from the Program Manager.
• Problems are identified early rather than after deadlines are missed.
• Operational issues are solved quickly and pragmatically.
• Stakeholders always know the status of their deliverables.
• Centre and vendor coordination happens smoothly.
• Brand commitments are delivered as promised.
• Documentation and proof of execution are complete.
• You continuously find ways to make execution faster, simpler and more effective.
• Your manager can trust you to take a problem and figure it out.