Operational Specialist

Loylogic; Pune District; Hybrid; INR 500,000 - 750,000; Full time

Benefits offered by this job

Hybrid working model

Competitive salary dependent on经验

Job summary

Loylogic is seeking an Operations Specialist to join our global Operations Team. You will ensure timely and accurate setup of merchants, products, and promotions while delivering high-quality service to loyalty programs and members.

You will manage inquiries about earning or spending miles and contribute to exceptional consumer engagement and transactions through meticulous attention to detail. Join our international team and help maintain SLAs, train merchants on internal tools, and

Qualifications

• 2–3 years of work experience in relevant roles.
• Content setup and/or customer service experience is a plus.
• Must be proficient with Excel (Microsoft Office tools).
• Excellent verbal and written English communication.
• Ability to learn quickly and deal with ambiguity.
• Attention to detail and strong interpersonal skills.
• Self-starter with proactive attitude.

Responsibilities

• Handle customer service issues from program members, clients, and merchants and turn complaints into positive conversations.
• Execute product setup, content formatting and updates.
• Conduct monthly catalog corrections to keep information current.
• Edit and enhance images/content using tools like Adobe Photoshop or equivalent.
• Research, review, format and standardize English product content from manufacturers’ sites.
• Conduct training sessions for merchants on internal tools and processes.
• Proactively identify process gaps and flag potential issues to prevent dissatisfaction.
• Collaborate with internal and external teams to ensure smooth operations.
• Assist other teams with ad-hoc tasks and timely updates.

Skills

Results oriented

Can-do attitude

Solution oriented mindset

Collaborative approach

Tools

Excel

Job description

Loylogic is the world’s leading innovator and creator of points experiences, insights, commerce, and engagement. By tantalizing members with more choices and arming programs with insights on behavior – anticipating both present and future needs – we deliver powerful solutions that amplify engagement and build loyalty.

Job Description:

In a nutshell

As an Operations Specialist in Loylogic, you play a pivotal role in our global Operations Team. Responsible for the timely and accurate setup of merchants, products, and promotions, you ensure clients receive responsive, efficient, and high-quality service. Simultaneously, you provide best-in‑class SLA managed customer service to loyalty programs and its members, handling requests and inquiries related to earning or spending miles. Your skills, motivation, and expertise guarantee top‑notch support for both clients and members, fostering consumer engagement and transactions through your attention to detail and commitment to excellence.

What will you do

• Manage customer service issues from program members, clients, and merchants, with a focus on converting complaints into positive conversations.
• Execute product set ups, content formatting and updating.
• Conduct monthly catalog correction exercises to keep information up to date.
• Edit and enhance images and content using tools such as Adobe Photoshop or equivalent software.
• Research, review, customize, and format English product content from manufacturers’ websites.
• Conduct training sessions for merchants on internal tools and processes.
• Demonstrate a proactive and innovative approach to problem-solving, thinking beyond routine methods to provide optimal and accurate solutions that align with a "win-win approach" for Loylogic and its clients and merchants.
• Uphold a high level of attention to detail and formulate action plans to achieve Service Level Agreement milestones, demonstrating a "fire in the belly" attitude for excellence.
• Identify process gaps proactively, flagging potential issues to prevent customer/client dissatisfaction.
• Collaborate with internal/external teams, liaising effectively to ensure seamless operations.
• Assist other teams with ad-hoc tasks and updates in a timely manner.

What will you need:

Successful team members in similar roles show strong results orientation, a “can do”-attitude, a solution-oriented mindset and a positive, highly collaborative approach towards the team.

• Relevant experience of 2-3 years of work experience.
• Working experience in content setup and/or customer service will be an advantage.
• Excellent command of Microsoft office tools (Excel) is a must.
• Excellent verbal and written communication skills in English.
• Ability to learn fast & deal with ambiguous environment.
• Maintain a close eye-for-detail approach.
• Very good interpersonal and relationship management skills.
• Self-starter with can-do attitude.

The team you join:

We are an international team, with members located in offices across the world. We share learnings across cultures, support and encourage each other to overcome any challenges that distance and time zones may throw up.

The goodies we offer

• Hybrid working model (mix of office and home office)
• Competitive salary dependent on experience