Operational Resilience

Lloyds Banking Group; Hyderabad; Hybrid; INR 3,500,000 - 6,500,000; Full time

Job summary

We are Lloyds Technology Centre, a technology and data company located in Hyderabad, India, part of Lloyds Banking Group. The role focuses on leading resilience efforts to meet customer needs and regulatory requirements, developing the Operational Resilience strategy, and ensuring governance and incident response readiness.

The position requires 10+ years of experience, with a focus on knowledge management, contract management, and people leadership.

Qualifications

• 10+ years of experience in operational resilience and governance.
• Experience leading teams and coordinating testing/inspection activities.
• Knowledge management systems and contract relationships management.
• Strong analytical and data-driven decision making.
• Experience with project management and change initiatives.

Responsibilities

• Operates as a functional specialist to support resilience initiatives.
• Lead assigned teams and ensure regulatory requirements are met.
• Develop resilience strategy, framework and capability with governance.
• Coordinate testing and inspection of products and processes; implement improvements.
• Manage relationships with service providers within contract management plans.
• Track progress and report variances to senior colleagues using finance systems.
• Coach others and develop personal capabilities through training opportunities.
• Deliver outcomes through established project plans; coordinate continuous improvement.

Skills

Operational resilience

Governance

Incident response

Contract management

Project management

Data analysis

Team leadership

Continuous improvement

Job description

End Date Thursday 12 November 2026

We Support Flexible Working – Flexible Working Options Hybrid Working

Job Description Summary

Operates as a functional specialist to support the wider group through leading assigned teams as appropriate. Will have significant and in depth knowledge of ensuring the group’s current and future resilience, to meet both customer needs and regulatory requirements, developing Operational Resilience strategy, framework and capability, scenario exercising, and accountability through appropriate governance, including business continuity management, incident assessment and response.

Grade - E Years of experience - 10+ Years

• Manages the development and/or operation of knowledge management system with guidance from senior colleagues.
• Delivers outcomes by managing others and working within established systems.
• Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager.
• Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends.
• Delivers required outcomes by managing day-to-day relationships with contract service providers and working within an established contract management plan.
• Tracks progress and reports variances to more senior colleagues while working within established finance systems.
• Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
• Delivers required outcomes by working within an established project management plan.
• Plans and coordinates testing and inspection of products and processes, then implements and monitors the effectiveness of corrective actions and/or continuous improvement initiatives.
• Sets short term objectives and helps manage the performance of direct reports by working within performance management systems.
• Supervises others to deliver prescribed operational outcomes while working within established systems.

We're Lloyds Technology Centre*, a tech and data company located in Hyderabad, India. We're part of Lloyds Banking Group, a leading provider of financial services in the UK and the UK's largest digital bank, with more than 27 million customers. We're changing financial services, and we want you to join us. With market-leading people practices and great opportunities for career and skills growth, we are committed to creating an exceptional colleague experience that is welcoming for all.

*Lloyds Technology Centre does not offer financial services in India. Should you wish to contact us for any reason, please email us at: [e-mail]

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