Service Specialist

Lloyds Bank plc; Hyderabad; On-site; INR 700,000 - 900,000; Full time

Job summary

Lloyds Technology Centre in Hyderabad, India, invites applications for a Service Specialist role focused on handling a wide range of customer inquiries and moderately complex issues. You will work collaboratively to improve service processes and mentor newer team members.

This position emphasizes deep product knowledge, strong problem solving, and taking on greater responsibility in customer issue resolution as you grow with the team.

Responsibilities

• Monitors and analyses data as directed using budgeting systems and protocols.
• Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
• Edits documents to fit the organisation's style guidelines and prepares information for publication using established procedures and standards.
• Supports and enables others to use and benefit from existing data management systems.
• Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
• Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.
• Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.
• Helps others use and benefit from the existing knowledge management systems.
• Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.
• Supports others by performing prescribed product development/engineering activities (e.g., analysing client situations, interpreting data, etc.) using existing procedures.
• Supports others by using strategic planning systems and protocols.

Job description

Job Details

End Date Sunday 29 November 2026 We Support Flexible Working – Flexible Working Options Hybrid Working

Job Description Summary

As a Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution.

Job Description

• Monitors and analyses data as directed using budgeting systems and protocols.
• Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
• Edits documents to fit the organisation's style guidelines and prepares information for publication using established procedures and standards.
• Supports and enables others to use and benefit from existing data management systems.
• Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
• Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.
• Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.
• Helps others use and benefit from the existing knowledge management systems.
• Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.
• Supports others by performing prescribed product development/engineering activities (e.g., analysing client situations, interpreting data, etc.) using existing procedures.
• Supports others by using strategic planning systems and protocols.

Company Information

We're Lloyds Technology Centre*, a tech and data company located in Hyderabad, India. We're part of Lloyds Banking Group, a leading provider of financial services in the UK and the UK's largest digital bank, with more than 27 million customers. We're changing financial services, and we want you to join us. With market-leading people practices and great opportunities for career and skills growth, we are committed to creating an exceptional colleague experience that is welcoming for all.

*Lloyds Technology Centre does not offer financial services in India.

Should you wish to contact us for any reason, please email us at: [e-mail]

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.