Operation Executive QC 3P Hybrid Operations Team

Amazon; Coimbatore District; On-site; INR 300,000 - 600,000; Full time

Job summary

Amazon is seeking an Operation Executive to monitor and improve performance across 3P stores in India. You will analyze data, coordinate with stakeholders, and ensure conformance to SOPs while traveling to stores as required.

The role emphasizes ownership, customer-focused process improvement, and Lean methodology application. The position requires 1+ years in a customer-facing environment, a Bachelor's degree, and strong Excel/MS Office skills.

Qualifications

• 1+ years in a customer-facing environment such as warehousing, logistics or manufacturing.
• Bachelor’s degree required.
• Fluent in English (spoken and written).
• Proficient with Microsoft Office and Excel.

Responsibilities

• Monitor operations of assigned stores and suggest improvements.
• Identify data from multiple sources and take necessary actions.
• Foresee implications based on current data and trends.
• Be organized, proactive and notify issues promptly.
• Serve as liaison between internal and external stakeholders.
• Train and direct associates on norms and procedures.
• Visit stores for operational conformance and SOP checks.

Skills

Customer service

Excel

MS Office

English fluency

Education

Bachelor's degree

Tools

Excel

CRM systems

Job description

Job Description:

Amazon.com strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Amazon Operations

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?

Join the Operations team as Operation Executive (OE). As Operation Executive, you will be responsible for monitoring multiple 3P stores from operations, performance, design and compliance point of view. You will be working with multiple internal and external stakeholders to manage operations performance and to drive program initiatives yielding improvement in quality, productivity, speed and cost. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs and to travel to stores to design, set up & monitor 3P operations.

Roles and Responsibilities:

• 1. Monitor operations of the assigned stores and suggest & deploy improvements
• 2. Identify useful data accumulated from multiple sources and take necessary actions
• 3. Foresee implications based on current data and trends
• 4. Be organized, apt and prompt in notifying the situation, problem solve and recur prevention
• 5. Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
• 6. Train & direct associates for action and conformance of norms & practices
• 7. Visit the stores for various operational conformance, restrictions and norms
• 8. Conduct ops checklist based on SOP

Key job responsibilities

• Communicating with team and operations stakeholders.
• Managing amazon driven process at 3p stores.
• Providing training and one point lessons to ground staff to implement Amazon Operation processes.

Basic Qualifications:

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
• Bachelors degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications:

• Bachelors degree, or experience with Excel
• Should have good level of excel skills

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.