Operating Effectiveness Senior Analyst

Cigna Health and Life Insurance Company; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

The Cigna Group is seeking an IH Portfolio Intake Analyst to administer intake processes across International Health Delivery Services. You will collaborate with Portfolio Leads, Architecture, and Product Managers to ensure accurate progress updates and prepared reports for data-driven decisions.

Ideal candidates will be organized, detail-oriented, and comfortable working in a global, change-oriented environment with strong MS Office and reporting tool familiarity.

Qualifications

• Experience administering intake processes and coordinating with multiple stakeholders.
• Strong organizational skills with attention to detail and ability to work autonomously.
• Proficiency with Microsoft Office, SharePoint/Confluence and basic reporting tools (Tableau/Jira) is advantageous.

Responsibilities

• Administration of the Intake Process and quality checking of submissions.
• Maintain intake submissions in the Intake Tool and provide progress updates.
• Update Jira, SharePoint and Confluence; manage shared mailboxes.
• Coordinate intake meetings with Architecture and Product Managers; circulate notes/recordings.
• Update business impact assessments and track readiness to start.
• Produce t-shirt estimates and ensure reporting in SharePoint tools.
• Maintain capacity/allocation models for Portfolio Leads and others.

Skills

Organization skills

Communication skills

Teamwork

Customer focus

Attention to detail

Autonomy

Tools

Jira

Tableau

SharePoint

Confluence

Microsoft Excel

Microsoft Word

Microsoft Outlook

Visio

Job description

Reporting to the International Health Intake Lead within the IHDS Strategic Change function, the IH Portfolio Intake Analyst is responsible for administering the intake processes for all requests across International Health Delivery Services. The role will work closely with the IH Portfolio Intake Lead and the other Intake team members, as well as Regional/ Business Portfolio Leads, business SMEs as well as the Technology SMEs to fulfil the Intake process as part of the overall goal of enabling the business unit to meet it's strategic goals. The role will also have a responsibility in some elements of Portfolio Reporting and ensuring that accurate, timely reports are produced in order that the Portfolio Leaders have accurate information with which to make data driven decisions. This is a Band 3 role where the successful candidate will be someone who has experience of working with both business and technology partners, preferably in the Health Insurance arena, and who has experience of working in a change/project environment. The successful candidate will have excellent organisational skills and be process driven. I am looking for someone who is friendly and personable, and who will uphold the team's reputation as the safe hands at the front door of the IH Portfolio Change function.

Position Description & Responsibilities:

• Administration of the Intake Process:
• Quality checking of intake submissions, checking for appropriate approvals and following up where necessary
• Maintenance of intake submissions within our Intake Tool and ensuring it is kept up to date with progress updates during the intake process.
• General admin associated with intake – Intake tool updates, Jira updates, general sharepoint and confluence updates, upkeep of the shared mailboxes.
• Liaising with Architecture team for assigned architects, set up and admin of intake meetings (capturing and circulating meeting notes and recordings)
• Liaising with Product Managers and business readiness reps regarding business impacts, updating business impact assessment and working with portfolio leads regarding business readiness to start
• Facilitating intake meetings where necessary in the absence of the Intake Lead
• Administration of t-shirt estimates and Business Impact Assessments.
• Ensuring the capacity and allocation model is maintained and up to date at all times to enable accurate use by Portfolio Leads and others.
• Working with Architecture and Product Managers to ensure t-shirt and Business Impact assessment status updates are recorded accurately in the Sharepoint tools to enable reporting.
• Producing t-shirt and Business Impact Assessment reports to enable the upholding of process WIP limits.

Attributes:

• Ability to work flexibly to meet the demands of a global business
• Is happy to work with reasonable level of autonomy
• Strong organisational skills with an eye for detail
• Advanced Microsoft applications – word, outlook, excel, visio
• Experience of working with Tableau and Jira would be an advantage but not essential
• Good business/product knowledge
• Team working - internal/external
• Customer Focus - internal/external
• Strong communication skills

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.