Openview Technologies Pvt Ltd Looking for Desktop Support Engineer at Sanand, Gujarat

Openview Technologies Pvt Ltd; Sanand; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dedicated IT support specialist to provide operational support for desktops, laptops, and printers. This role involves troubleshooting various hardware and software issues, managing IT inventory, and ensuring VIP users receive top-notch assistance. The ideal candidate will have a knack for problem-solving and a commitment to maintaining optimal IT operations. Join a dynamic team where your contributions will directly impact the efficiency of IT services and user satisfaction. If you are passionate about technology and customer support, this opportunity is perfect for you.

Benefits

Paid sick time

Paid time off

Provident Fund

Qualifications

• Experience in troubleshooting desktops, laptops, and printers.
• Knowledge of user automation software installation and configuration.

Responsibilities

• Provide operational support for desktops, laptops, and printers.
• Manage IT inventory and perform data recovery for users.
• Support VIP users and handle IP telephony issues.

Skills

Troubleshooting

Operational support

User automation software

Antivirus software configuration

Patch management

IT inventory management

Data recovery

VIP user support

IP telephony

ITSM tools (ServiceNow, BMC Remedy)

Job description

Job Responsibilities:

• Provide troubleshooting and operational support on desktops, laptops, printers, scanners, and data cards.
• Coordinate with third-party/OEM for warranty/AMC support.
• Administration, installation, re-installation, and re-configuration of user automation software.
• Install/configure desktop and laptop operating systems and applications.
• Configure and update antivirus software.
• Patch management for laptops and desktops.
• IMAC and site IT inventory management.
• Recovery of lost user data caused by hardware or software failures and user errors.
• Provide support to VIP users.
• Installation of printers.
• Provide appropriate rights and permissions for accessing printers.
• VC support connecting calls, L1 level IT infrastructure troubleshooting, daily checklist.
• IP telephony, IMAC for desktop IP phones.
• Updating of tickets in ITSM (ServiceNow, BMC Remedy, etc.).

Job Types: Full-time, Regular / Permanent

Salary: ₹18,000.00 – ₹21,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

COVID-19 Considerations:
All customers are required to wear masks, common surfaces are sanitized regularly, vaccination requirement, etc.

Ability to Commute/Relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

Speak with the employer:
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