OpenShift IT service owner

Purview Services; New Delhi; In loco; INR 1.800.000 - 2.600.000; Tempo pieno

Descrizione del lavoro

Purview Services is seeking a seasoned IT Service Management leader to join the Virtualization Engineering team within Distributed Compute. You will oversee design, operation, and continuous improvement of IT services, collaborating with business and technical stakeholders to align delivery with organizational needs.

The role emphasizes monitoring KPIs, capacity planning, incident/problem/change management, budgeting, and reporting.

Competenze

• 8+ years of IT experience with 5+ years in IT Service Management.
• Diploma/BE/BTech/MTech/MSc in CS/IT or equivalent.
• ITIL, PMP or other relevant certifications are highly desirable.
• Strong understanding of IT service management frameworks and best practices.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with cross functional teams and stakeholders.
• Strong analytical and problem solving skills.
• Experience in managing service performance matrices and KPIs.
• Knowledge of incident problem and change management processes.
• Budget management and financial acumen.
• Knowledge of distributed compute systems especially virtualization platform is preferred.

Mansioni

• Oversee the design, implementation, operation, and improvement of IT services.
• Stakeholder Collaboration: Engage with business and technical stakeholders to ensure service alignment with organizational needs.
• Service Strategy: Develop and implement service strategies, places, and processes to improve service delivery and customer satisfaction.
• Performance Monitoring: Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality.
• Capacity Management: Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints.
• Continuous Improvement: Drive continuous improvement initiatives to enhance service efficiency, reliability and customer satisfaction.
• Incident and Problem Management: Manage and coordinate incident and problem resolution processes, ensuring timely and effective resolution of service issues.
• Change Management: oversee change management activities related to IT services, ensuring the minimal disruption to business operations.
• Service Reporting: produce regular service performance reports and communicate findings to stakeholders.
• Budget Management: Managed service budgets ensuring cost effective delivery of services.
• Compliance and Risk Management: Ensure IT services comply with relevant regulations, policies and standards and manage associated risks.

Conoscenze

ITIL Certification

Service Management

Stakeholder Management

KPI & Metrics

Capacity Management

Incident Handling

Problem Management

Change Management

Budgeting

Distributed Compute

Formazione

BE/BTech / MTech / MSc in CS/IT

Diploma in IT

Equivalent engineering degree

Strumenti

Virtualization Platform

Descrizione del lavoro

Role Description :

The role is part of Virtualization Engineering Team within Distributed Compute in CTO

Enterprise services.

The IT service owner is responsible for managing and overseeing the delivery of IT services to ensure they meet the needs of the organization and its customers. This role involves collaborating with various stakeholders, managing service performance, and driving continuous improvement initiatives.

In this role, you will:

• Service Lifecycle Management: Oversee the design, implementation, operation, and improvement of IT services.


• Stakeholder Collaboration: Engage with business and technical stakeholders to ensure service alignment with organizational needs.


• Service Strategy: Develop and implement service strategies, places, and processes to improve service delivery and customer satisfaction.


• Performance Monitoring: Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality.


• Capacity Management: Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints. Ensure sufficient capacity is available to meet current and future demands.


• Continuous Improvement: Drive continuous improvement initiatives to enhance service efficiency, reliability and customer satisfaction.


• Incident and Problem Management: Manage and coordinate incident and problem resolution processes, ensuring timely and effective resolution of service issues.


• Change Management: oversee change management activities related to IT services, ensuring the minimal disruption to business operations.


• Service Reporting: produce regular service performance reports and communicate findings to stakeholders.


• Budget Management: Managed service budgets ensuring cost effective delivery of services.


• Compliance and Risk Management: Ensure IT services comply with relevant regulations, policies and standards and manage associated risks.

To be successful in this role, you should meet the following requirements:

• 8+ Years of total IT experience with 5+ years of relevant IT Service Management experience


• Diploma/B.E/B.Tech/M.Tech/M.Sc in Computer Science/IT preferred (or any engineering field considered) or equivalent


• ITIL, PMP, or other relevant certifications are highly desirable.


• Strong understanding of IT service management frameworks and best practices


• Excellent communication and interpersonal skills


• Ability to collaborate effectively with cross functional teams and stakeholders


• Strong analytical and problem solving skills


• Experience in managing service performance matrices and KPIs


• Knowledge of incident problem and change management processes


• Budget management and financial acumen


• Knowledge of distributed compute systems especially virtualization platform is preferred