Opening For IT service desk

Tekskills; Delhi; On-site; INR 250,000 - 420,000; Full time

Job summary

Tekskills Inc. in Delhi is seeking an IT helpdesk professional to provide frontline technical assistance for retail users. You will handle inquiries via phone, email, chat, and self-service, and log incidents in the ITSM system.

The role emphasizes strong English communication, basic hardware/software troubleshooting, and remote support for POS, desktops, laptops, printers, and other retail IT assets. You will escalate complex issues to higher support levels as per SLAs and join a team that

Qualifications

• Excellent English communication (verbal and written).
• Basic understanding of Windows OS, MS Office, networking, and retail apps.
• Familiarity with ITSM tools such as ServiceNow.
• Customer-oriented with strong problem-solving skills.
• Willing to work in rotational shifts.

Responsibilities

• Act as the first contact point for retail users via phone, email, chat, or self-service.
• Log, categorize, and prioritize incidents and service requests in the ITSM tool.
• Troubleshoot basic hardware, software, network, and application issues.
• Provide remote support for POS systems, desktops, laptops, and printers.
• Escalate unresolved issues to L2/L3 per SLAs.

Skills

Communication skills

Problem-solving

Customer service

Remote support

POS systems support

Tools

ServiceNow

Windows OS

MS Office

Networking fundamentals

Retail applications

Job description

Role Descriptions: Excellent communication skills in English (verbal and written).Basic understanding of Windows OS| MS Office| networking fundamentals| and retail applications.

Familiarity with ITSM tools like ServiceNow.

Customer-oriented mindset with strong problem-solving skills.

Act as the first point of contact for retail users seeking technical assistance via phone| email| chat| self serviceLog| categorize| and prioritize incidents and service requests in the ITSM tool.

Troubleshoot basic hardware| software| network| and application issues.

Provide remote support for POS systems| desktops| laptops| printers| and other retail IT assets.

Escalate unresolved issues to L2/L3 support teams as per defined SLAs.

Willingness to work in rotational shifts.