Opening For IT service desk

Tekskills; Chennai; Presencial; INR 280.000 - 360.000; Jornada completa

Descripción de la vacante

Tekskills Inc. in Chennai is seeking an IT Helpdesk Associate to support retail staff with phone, email, chat, and self-service channels. You will troubleshoot hardware, software, network, and application issues, and provide remote support for POS systems and other retail IT assets.

Strong English communication is essential, along with familiarity with Windows OS, MS Office, networking, and retail applications. You will log and prioritize incidents, escalate when needed, and follow SLAs.

Formación

• Excellent communication in English (verbal and written).
• Basic IT knowledge: Windows OS, MS Office, networking, and retail apps.
• Familiarity with ITSM tools like ServiceNow.

Responsabilidades

• Log and categorize incidents and service requests in ITSM tool.
• Prioritize tickets according to defined SLAs.
• Provide remote support for POS systems, desktops, laptops, printers, and other retail IT assets.
• Troubleshoot basic hardware, software, network, and application issues.
• Act as the first point of contact for retail users via phone, email, chat, and self-service.
• Escalate unresolved issues to L2/L3 support per defined SLAs.
• Maintain clear documentation of issues and resolutions.
• Collaborate with store teams to minimize downtime.
• Willingness to work in rotational shifts.

Conocimientos

Communication

Customer service

Windows OS

MS Office

Networking basics

Retail IT

ServiceNow

Herramientas

ServiceNow

Descripción del empleo

Role Descriptions: Excellent communication skills in English (verbal and written).Basic understanding of Windows OS| MS Office| networking fundamentals| and retail applications.

Familiarity with ITSM tools like ServiceNow.

Customer-oriented mindset with strong problem-solving skills.

Act as the first point of contact for retail users seeking technical assistance via phone| email| chat| self serviceLog| categorize| and prioritize incidents and service requests in the ITSM tool.

Troubleshoot basic hardware| software| network| and application issues.

Provide remote support for POS systems| desktops| laptops| printers| and other retail IT assets.

Escalate unresolved issues to L2/L3 support teams as per defined SLAs.

Willingness to work in rotational shifts.