OnProcess Technology Looking for Desktop Support Engineer at Kolkata, West Bengal

OnProcess Technology; Kolkata; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player seeks a dedicated technical support professional to join their dynamic team in Kolkata. This role involves providing comprehensive hardware and software support, ensuring smooth operations for both onsite and offsite environments. The ideal candidate will possess in-depth knowledge of Active Directory, MS Office, and VPN systems, along with excellent communication skills to assist global deskside operations. If you're passionate about technology and eager to contribute to a collaborative team, this opportunity is perfect for you.

Qualifications

• Fluency in English is essential for supporting global operations.
• In-depth knowledge of Active Directory and VPN systems required.

Responsibilities

• Provide technical support for hardware and software onsite and offsite.
• Handle IT trouble tickets and perform routine maintenance checks.

Skills

Technical Support

Active Directory

MS Office Installation and Troubleshooting

Windows OS Installation and Troubleshooting

VPN Systems

Service Request Handling

Fluency in English

Tools

FortiClient VPN Access Tool

Symantec Anti-Virus

Job description

Job Description:
1. Providing technical support (Hardware and Software both) to operations onsite and offsite while on shifts.
2. Handling IT trouble tickets and service requests.
3. Carrying out routine maintenance checks of systems and services.
4. Maintenance of endpoint equipment like desktops, laptops, printers, etc.

Requirements:
1. Fluency in spoken and written English to support Global Deskside job.
2. In-depth knowledge of Active Directory.
3. In-depth knowledge of installation and troubleshooting of MS Office, Windows OS, Symantec Anti-Virus, and Windows Patch management.
4. In-depth knowledge of VPN systems (FortiClient VPN Access Tool).

Job Type: Full-time