Online Reputation Manager

N D Savla & Associates; Mumbai Suburban; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage and enhance its online reputation. This role involves monitoring brand mentions across social media and review sites, responding to customer feedback, and implementing strategies to improve the company's online image. The ideal candidate will collaborate with the marketing team to strengthen brand presence and utilize SEO techniques to mitigate negative content. If you are passionate about reputation management and customer engagement, this opportunity is perfect for you to make a significant impact in a fast-paced environment.

Qualifications

• Experience in managing online reputation and social media interactions.
• Strong understanding of SEO and brand management strategies.

Responsibilities

• Monitor brand mentions and manage online reputation across platforms.
• Create strategies to enhance the company's online presence and image.

Skills

Social Media Management

SEO Techniques

Customer Engagement

Reputation Management

Strategic Planning

Tools

Reputation Management Tools

Job description

Role & responsibilities

1. Monitoring brand mentions on social media, review sites, and search engines.

2. Creating strategies to improve the companys online reputation.

3. Responding to customer reviews and feedback on various platforms.

4. Encouraging happy customers to leave positive reviews and addressing negative feedback professionally.

5. Managing online reputation issues with the PR and customer service teams.

6. Using SEO techniques to reduce negative content and improve brand image.

7. Engaging with customers on social media.

8. Collaborating with the marketing team to create a strong brand presence.

9. Tracking online reputation trends and preparing reports.

10. Using tools to measure the success of reputation management efforts.

11. Other responsibilities may be assigned from time to time as needed.