Online Call Center Jobs - Flexible Shifts & Weekly Payouts

Mashreq Bank; India; Hybrid; INR 4,50,000 - 6,75,000; Full time

Job summary

A global IT and business process company is seeking a Call Center Representative to join their Online Call Center Team. This role involves handling customer calls, providing assistance, and ensuring satisfaction. With flexible shifts and weekly payouts, this position is ideal for individuals seeking work-life balance and financial stability. Training is provided for entry-level candidates.

Benefits

Weekly payouts

Work-from-home options

Flexible scheduling

Paid training

Health benefits

Performance-based bonuses

Qualifications

• High school diploma or equivalent (Bachelor's degree is a plus).
• Strong communication and interpersonal skills are essential.
• Proficiency in English; additional language skills are an advantage.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide support for customer inquiries and service requests.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Proficiency in English

Basic computer skills

Problem-solving skills

Ability to handle high call volumes

Time management and organizational skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Summary

Wipro is seeking highly motivated and customer-oriented individuals to join our Online Call Center Team. As a Call Center Representative, you will be responsible for handling inbound and outbound customer interactions, providing assistance, and ensuring customer satisfaction. This role offers flexible shifts and weekly payouts, making it an excellent opportunity for individuals looking for work-life balance and financial stability.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide support for customer inquiries, complaints, and service requests.
• Troubleshoot issues and provide appropriate solutions or escalate as necessary.
• Maintain accurate records of customer interactions and transactions.
• Follow company guidelines, policies, and scripts to ensure consistency in service.
• Meet performance targets, including call handling time and customer satisfaction.
• Collaborate with internal teams to resolve customer concerns.
• Stay updated on company products, services, and promotions.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree is a plus).
• Strong communication and interpersonal skills.
• Proficiency in English (additional language skills are an advantage).
• Basic computer skills and ability to navigate multiple systems.
• Ability to handle high call volumes and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Experience

• Entry-level candidates are welcome; training will be provided.
• Prior experience in customer service, call centers, or telemarketing is a plus.

Working Hours

• Flexible shifts (morning, evening, night).
• Full-time and part-time positions available.
• Remote work options may be available depending on the location.

Knowledge, Skills, and Abilities

• Customer-focused mindset with a positive attitude.
• Ability to handle difficult conversations and resolve conflicts professionally.
• Time management and organizational skills.
• Adaptability to different customer needs and queries.
• Familiarity with CRM software and call center technology is beneficial.

Benefits

• Weekly payouts for financial flexibility.
• Work-from-home options for eligible candidates.
• Flexible scheduling to accommodate personal commitments.
• Paid training and career development opportunities.
• Health and wellness benefits (depending on employment type).
• Performance-based incentives and bonuses.

Why Join Wipro?

• Global leader in IT and business process outsourcing.
• Opportunity to work with a diverse and dynamic team.
• Strong career growth and upskilling opportunities.
• Supportive work environment with excellent management and coaching.
• Work-life balance with flexible scheduling options.

How to Apply

Interested candidates can apply online by submitting their resume through Wipros official careers portal. Shortlisted applicants will be contacted for an interview and assessment.

Join Wipros Online Call Center Team and kickstart your career with flexible shifts, weekly payouts, and unlimited growth potential!