OnceHub Looking for IT Support Assistant – B2B SaaS (Work from Home) at Dehra Dun, Uttarakhand

OnceHub; Dehradun; Remote; INR 1,00,000 - 4,50,000; Full time

Job summary

An innovative SaaS company is seeking an entry-level IT support assistant to join their dynamic remote team. This role offers the chance to provide technical support across various platforms, manage IT assets, and ensure smooth operations for employees worldwide. With opportunities for growth and a focus on learning, you will thrive in a multicultural environment that values collaboration and flexibility. Enjoy the benefits of remote work, a supportive organizational culture, and the chance to engage with colleagues globally. If you're eager to kickstart your career in IT with a forward-thinking company, this position is perfect for you.

Benefits

Paid Sick Days

Paid Vacation Days

50% Contribution to Medical Insurance

Festival Gifts

Wedding Gifts

Bi-annual Company Retreats

Qualifications

• 1-3 years of IT support experience or internship required.
• Bachelor's degree in IT or equivalent experience needed.

Responsibilities

• Provide remote technical support and resolve technical issues.
• Manage IT asset register and oversee onboarding processes.

Skills

Technical Support

Troubleshooting

Communication Skills

Remote Work

Programming/Scripting

Education

Bachelor’s degree in IT

Tools

Endpoint Management Solutions

VPN Software

Anti-virus Software

Job description

Job Description

OnceHub (www.oncehub.com) is an innovative and thriving Software-as-a-Service (SaaS) company that provides lead acceleration solutions to organizations worldwide.

We are a remote company spread across seven countries and five continents. Applying for this entry level position, you will work remotely from home in India with colleagues and stakeholders in multiple geographies, reporting directly to the Head of IT.

The ideal candidate should be a fast learner, results driven, and able to work independently. You’ll have the opportunity to work in a dynamic team with employees from various parts of the world in a team-focused environment. As our company grows, so will your opportunities.

Duties and Responsibilities

1. Provide remote technical support across the company. Diagnose and resolve technical issues.
2. Manage employee laptops and mobile phones through endpoint management solution.
3. Manage the IT department’s on and off boarding processes.
4. Application management, including setup and configuration, permission management, patching, backup and business continuity.
5. Monitor and test PC performance and provide PC performance statistics and reports.
6. VPN and anti-virus installation, management, and troubleshooting.
7. Evaluate and recommend hardware and software products for purchase.
8. Liaise with third-party support and PC equipment vendors.
9. Manage IT asset register of software and hardware.
10. Undertake small to medium-sized IT projects as instructed.

Requirements and Experience:

1. 1 – 3 years of experience as an IT intern or junior IT support assistant.
2. A Bachelor’s degree in IT or equivalent experience.
3. Good experience in troubleshooting desktop operating systems remotely.
4. Ability to work independently from home and drive outcomes virtually.
5. Excellent English communication skills (both verbal and written), with the ability to communicate effectively with all levels of employees.
6. Flexibility with your work schedule as you will need to on/off board employees in different time zones.
7. Programming or scripting experience is beneficial.
8. Strong and stable internet connection of at least 15 MBPS.

Why Apply?

1. Work in a modern SaaS, Product-led company.
2. Work remotely from home, saving you commuting time and promoting work-life balance.
3. Get exposure to working with employees and stakeholders on a global level.
4. Work in a tech, fast-paced and challenging environment that provides opportunities for growth.
5. Join a fantastic organizational culture that places learning at the centre of what we do.
6. Socialize with colleagues at our bi-annual company retreats – typically held at an international location (will resume once Covid-19 is under control).
7. Receive paid sick and vacation days, 50% contribution to medical insurance, and many other benefits like festival gifts, wedding gifts etc.
8. Work in a multicultural environment.