Onboarding Specialist

Mentor Match; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

Mentor Match is seeking an onboarding coordinator in Chennai to ensure a smooth start for new students. You will liaise with parents, students, tutors and internal teams to align schedules, collect documents and explain program structure.

You will track progress, resolve onboarding queries and ensure classes begin on time, maintaining accurate records and hitting timelines. The role requires clear communication and a proactive service mindset.

Qualifications

• Clear communication with parents and students.
• Ability to manage documentation and data entry.
• Strong organizational skills to track onboarding progress.

Responsibilities

• Coordinate with parents and students to complete the onboarding process.
• Schedule initial sessions and match students with tutors.
• Explain the learning program structure and expectations to parents.
• Collect all required information and documents.
• Coordinate with tutors and internal teams to ensure a smooth start.
• Follow up with parents to resolve onboarding queries and concerns.
• Track onboarding progress and ensure classes start on time.
• Maintain accurate records and hit onboarding targets and timelines.

Skills

Coordination

Communication

Documentation

Job description

Ensure a smooth onboarding experience for new students by coordinating with parents, students, tutors, and internal teams to ensure they are ready to begin their learning journey.

Key Responsibilities:

• Coordinate with parents and students to complete the onboarding process.
• Schedule initial sessions and ensure students are matched with the right tutor.
• Explain the learning process, program structure, and expectations to parents.
• Ensure all required information and documentation are collected.
• Coordinate with tutors and internal teams to ensure a smooth start.
• Follow up with parents to resolve onboarding-related queries and concerns.
• Track onboarding progress and ensure students start their classes on time.
• Maintain accurate records and meet onboarding targets and timelines.

Key Performance Indicators (KPIs):

• Onboarding completion rate.
• Time taken to complete onboarding.
• Percentage of students starting classes on time.
• Number of pending or delayed onboardings.