Onboarding Manager

Swiggy; Hyderabad; On-site; INR 1,600,000 - 2,200,000; Full time

Job summary

Swiggy is hiring an Onboarding Manager to expand and strengthen the restaurant supply ecosystem across Hyderabad. You will lead high-impact onboarding initiatives, ensure quality and parity, and build a high-performing onboarding team.

This role sits at the intersection of supply growth, quality, and execution excellence, directly affecting customer choice and marketplace competitiveness. You will collaborate with city stakeholders and cross-functional teams to drive onboarding strategy and

Qualifications

• Experience in sales, business development, operations, or supply growth roles.
• Prior experience managing field teams or frontline execution is strongly preferred.
• Strong ability to work with data, metrics, and performance dashboards.

Responsibilities

• Identify and close supply gaps versus competition at city and zone levels.
• Ensure strong availability and parity of restaurants across key areas.
• Track performance metrics and implement corrective actions to improve supply depth and quality.
• Work closely with city and regional stakeholders to maintain a competitive marketplace.

Skills

Onboarding management

Supply growth

Stakeholder management

Data-driven

Leadership

Job description

Ways of Working - Employees will work from their job location (Hyderabad).

About Swiggy:

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

About the team:

Swiggy Dineout is building India’s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 50000 restaurants in 20 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!

Job Description: Onboarding Manager (OBM)

Role Overview

As an Onboarding Manager (OBM), you will be responsible for expanding and strengthening the restaurant supply ecosystem across your assigned city or region. You will lead high-impact onboarding initiatives, ensure strong supply quality versus competition, onboard premium and high-potential brands, and build a high-performing onboarding team.

This role sits at the intersection of supply growth, quality, and execution excellence, and directly impacts customer choice, marketplace competitiveness, and business growth.

Key Responsibilities

1. Supply Growth & Competitive Parity

• Identify and close supply gaps versus competition at city and zone levels.
• Ensure strong availability and parity of restaurants across key areas.
• Track performance metrics and implement corrective actions to improve supply depth and quality.
• Work closely with city and regional stakeholders to maintain a competitive marketplace.

2. High-Priority & Strategic Onboarding

• Identify and onboard high-impact restaurants, including:
• Premium and niche cuisine brands
• High-demand or high-visibility outlets
• Lead onboarding efforts for priority categories and strategic supply initiatives.
• Drive closures through structured follow-ups and stakeholder coordination.

3. New Partner Success (Early Lifecycle Growth)

• Ensure newly onboarded partners meet basic hygiene standards, including: Availability and operational readiness, Menu quality (images, descriptions, combos), Coverage across relevant slots and delivery areas
• Support early growth by enabling both organic levers (catalog, operations) and inorganic levers (promotions, ads, visibility tools).
• Track performance of new partners and ensure smooth handover to account management teams.

4. Reactivation & Supply Recovery

• Reactivate churned or inactive restaurants in priority areas.
• Work with support and operations teams to remove reactivation bottlenecks.
• Drive month-on-month improvement in reactivated supply.
• Source restaurant leads through multiple channels such as market scans, referrals, data insights, and local intelligence.
• Own onboarding projects focused on improving supply quality and data accuracy.
• Build smarter, scalable methods to prioritize and onboard the right supply first.

6. Team & Stakeholder Management

• Hire, coach, and manage a team of onboarding executives.
• Drive performance, accountability, and skill development within the team.
• Collaborate closely with cross-functional teams including sales, operations, quality, and city leadership.
• Run regular reviews to track progress, risks, and outcomes.

What We’re Looking For

Experience & Skills

• Experience in sales, business development, operations, or supply growth roles.
• Prior experience managing field teams or frontline execution is strongly preferred.
• Strong ability to work with data, metrics, and performance dashboards.
• Excellent communication and negotiation skills.
• Proven ability to execute in fast-paced, target-driven environments.
• Ownership mindset with a bias for action.
• Comfortable working in ambiguity and solving on-ground problems.
• Strong stakeholder management and influencing skills.
• Passion for building scalable processes and high-performing teams.
• Willingness to spend time on the field and stay close to the market.

Why This Role Matters

• Direct impact on customer experience and marketplace quality.
• High visibility role with exposure to city and regional leadership.
• Opportunity to build and scale supply in one of the most dynamic consumer internet ecosystems.
• Clear ownership, measurable outcomes, and strong growth potential.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.