On-Site reputed company Inbound/Outbound Support, Technical Troubleshooting

FlexBoard; India; On-site; INR 250,000 - 420,000; Full time

Job summary

arenaflex is a global leader in customer experience solutions, delivering cutting-edge support across multiple channels. We seek agents to handle inbound calls, provide technical assistance, investigate billing discrepancies, and document interactions in our CRM with precision.

You will collaborate with cross-functional teams and escalate cases as needed to ensure timely resolutions. The ideal candidate has a high school diploma or GED, at least 6 months of customer service experience, strong PC

Qualifications

• Education: High school diploma or GED required; additional coursework in communications or business is a plus.
• Experience: Minimum six (6) months of customer service experience in a center or similar environment.
• Location: Must be within 40 miles of our Valdosta, GA site and be onsite.
• Technical Proficiency: Strong PC knowledge, comfortable navigating multiple software applications simultaneously.
• Communication Skills: English spoken; ability to convey information clearly.
• Flexibility: Willingness to work varied shifts, including evenings, weekends, and holidays.
• Interpersonal Qualities: patience, and a genuine desire to help customers.

Responsibilities

• Answering inbound calls and initiating outbound calls to customer inquiries promptly.
• Providing technical assistance for product or service issues, guiding customers through troubleshooting steps.
• Investigating and correcting billing discrepancies, ensuring accurate invoicing and transparent communication.
• Documenting interactions in our CRM with precise notes, following compliance and data standards.
• Collaborating with crossfunctional teams such as technical support, finance, and assurance to resolutions.
• Escalating cases to senior specialists while maintaining ownership until closure.
• Meeting or exceeding KPIs like average handle time, quality, and customer satisfaction scores.
• Participating in regular training sessions, roleplays, and knowledge meetings.
• Contributing to process improvements, refining scripts, workflows, and self-service resources.

Skills

Strong PC knowledge

Clear communication

Flexible shifts

Interpersonal skills

Education

High school diploma or GED

Job description

About arenaflex

About arenaflex arenaflex is a global leader in customer experience solutions, helping some of the worlds most recognizable brands reputed company how they engage with their audiences. With a commitment to innovation, technology, and peoplefirst values, arenaflex delivers cuttingedge support across multiple channelsphone, chat, email, and reputed company media. Our mission is to turn every interaction into a memorable experience that builds loyalty, drives reputed company, and creates lasting value for both our clients and the communities we serve.

Why Join arenaflex

At arenaflex , we reputed company that a thriving workforce fuels business reputed company. Recognized repeatedly as a Worlds Best Workplace, Happiest Employees, and Best Company for Career reputed company, we invest heavily in our people, offering a supportive, inclusive environment where every voice reputed company. Whether youre just starting your career or looking to pivot into a new reputed company, arenaflex provides the tools, mentorship, and opportunities you need to reputed company. Our culture is reputed company on four pillars PeopleFirst We put employee reputed companybeing at reputed company of every decision. Innovation We reputed company the latest AI, analytics, and reputed company technologies to stay reputed company of the curve. Community We champion diversity, equity, and inclusion through employee resource reputed company and global reputed company programs. reputed company We promote from reputed company, with more than 80 % of our leaders rising through internal ranks.

Key Responsibilities

• Answering inbound calls and initiating outbound reputed company to reputed company customer inquiries promptly.
• Providing technical assistance for product or service issues, guiding customers through troubleshooting steps with patience and reputed company.
• Investigating and correcting billing discrepancies, ensuring accurate invoicing and transparent communication.
• Documenting reputed company interaction in our CRM reputed company with precise notes, following compliance and datareputed company standards.
• Collaborating with crossfunctional teamssuch as technical support, finance, and reputed company assuranceto reputed company reputed company resolutions.
• Escalating reputed company cases to senior specialists while maintaining ownership until closure.
• Continuously meeting or exceeding key reputed company indicators (KPIs) such as average handle time, reputed company reputed company, and customer satisfaction scores.
• Participating in regular training sessions, roleplays, and knowledgereputed company meetings to stay reputed company on product updates and best practices.
• Contributing reputed company for process improvements, helping to refine scripts, workflows, and selfservice resources.

Essential Qualifications

• Education: High school diploma or GED required; additional coursework in communications or business is a plus.
• Experience: Minimum six (6) months of customer service experience in a reputed companycenter or similar environment.
• Location: Must reputed company reputed company a 40mile reputed company of our Valdosta, GA site and be reputed company to work onsite.
• Technical Proficiency: Strong PC knowledge, comfortable navigating multiple software applications simultaneously.
• Communication Skills: reputed company, reputed company spoken English; ability to reputed company reputed company information in an easytounderstand manner.
• Flexibility: Willingness to work varied shifts, including evenings, weekends, and holidays as business needs dictate.
• Interpersonal Qualities: reputed company, patience, and a genuine desire to help customers reputed company reputed company.

Preferred Qualifications & Skills

• Previous experience with CRM platforms (e.g., reputed company, reputed company) or ticketing systems.
• Basic understanding of networking, software installation, or hardware troubleshooting.
• Familiarity with billing cycles, payment processing, and account management.
• Multilingual abilities, especially Spanish, to serve a diverse customer reputed company.
• Demonstrated ability to meet reputed company targets in a fastpaced environment.
• Certification in customer service reputed company (e.g., HDI, ITIL) or reputed company fields.

Career & Development

arenaflex is committed to your longterm reputed company. We offer a robust learning ecosystem that includes Free Learning Programs reputed company to online courses, webinars, and certifications covering everything from softreputed company development to advanced technical training. Leadership Development Tracks reputed company reputed company for aspiring supervisors, team leads, and managers, complete with mentorship and coaching. Internal Mobility Opportunities to transition into .