Omni Sport Advisor

Decathlon Sports India; Madurai District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading sports retailer is seeking an Omni Sport Advisor in Madurai to enhance customer experiences and drive sales through omnichannel approaches. The ideal candidate is passionate about sports, has strong communication skills, and can build community engagement. Responsibilities include engaging with customers, ensuring store safety, and promoting eco-designed products. This position offers opportunities for career development and teamwork.

Qualifications

• Strong communication skills to engage with customers.
• Ability to utilize omnichannel platforms effectively.
• Knowledge of products and services offered by Decathlon.

Responsibilities

• Engage with customers to understand their needs.
• Utilize an omnichannel medium to fulfill customer needs.
• Ensure customer safety and satisfaction during shopping.
• Maintain stock levels based on seasonal trends.
• Act as a sports ambassador to build community engagement.

Skills

Customer engagement

Sales proficiency

Product knowledge

Data-driven decision making

Job description

As an Omni Sport Advisor, your role is to ensure all customers leave our stores satisfied or satisfied. From a friendly and professional welcome to a quick and easy payment process, your role is to always deliver a 5-star shopping experience.

Decathlon heavily invests in the development of teammates so that those who want to build careers within the business can flourish within their roles.

Key Responsibilities:

• I greet, smile, and engage with customers to understand their needs.
• I utilize an omnichannel medium to sell products and services that fulfill customers' needs.
• When customers are in-store, I assist them in expanding their choices through digital channels.
• I ensure that I am up to date with Decathlon's products, services, and offers across all channels.

Ensuring the Best Customer Experience:

• I guarantee customer and teammates’ safety in-store, with products, stock storage, and data protection.
• I make sure that I select the right offer to give my users, the right product and services.
• I forecast my business according to my seasonality/ trend and ensure appropriate stock levels.
• I set up an experiential layout with strong visual merchandising strategies to increase my business.
• I will master the tools needed, to give my users the best in the class offer, display, and availability.

Developing Local Omnichannel Performance:

• I am in charge of my sport and work towards ensuring the growth of my sport and its market share.
• Act as a sports ambassador, building a sports community to encourage customer/user engagement in sports practice within my catchment.
• I affiliate with the right partners who can help my customers practice their sport through events, workshops, and playgrounds.
• I make data-driven decisions for my customers/users according to the data collected through Omni channels.

Preserving Resources and Societal Impact:

• Boost eco-designed product sales.
• Boost the share of circular sales (Buyback, Services, etc.).
• Reduce emission and wastage at my site.